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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 75
Performance Metrics
Five Ways to “Use What You Have” In Your Next Email Campaign.
Firozali A. Mulla
-
April 21, 2009
How Customers Drive Innovation at P&G
Graham Hill
-
April 15, 2009
Customer Lifecycle Management in 100 Days!
Graham Hill
-
April 8, 2009
Web 2.0: The End of the Beginning
Bob Thompson
-
April 4, 2009
Bridging the “Great Wall” Between Front & Back Office
Dick Lee
-
March 30, 2009
Managing Touch Point Value: 10 Steps to Improve Customer Engagement
Laura Patterson
-
March 26, 2009
Customer Data Drives Successful Marketing & Innovation
Graham Hill
-
March 21, 2009
Internal Quality Monitoring Prohibits Customer-Centricity: A Case for 360QM
Jodie Monger
-
March 19, 2009
Twitter: Time to Dip Your Beak in the Water
Shaun Smith
-
March 18, 2009
Marketing and Selling Service Contracts in a Down Economy
Kelly Crothers
-
March 18, 2009
It’s Time for a Balanced Scorecard for Customer Data
Graham Hill
-
March 15, 2009
Is Sales 2.0 New? Improved? Social?
Bob Thompson
-
March 7, 2009
Driving Sustained Customer Experience Improvement: Four Metrics Tips
Lynn Hunsaker
-
March 6, 2009
Lead Nurturing: Cost or Return?
Carson Poppenger
-
February 28, 2009
B2B Marketing 2.0: How to Engage Social Buyers and Break Marketing/Sales Gridlock
Bob Thompson
-
February 20, 2009
Would You be a Better Marketer if You Calculated Cost of Unwanted Email?
Akin Arikan
-
February 15, 2009
Perception is Reality: Is the “Accent Effect” Hurting Your Agent Performance?
Jodie Monger
-
February 13, 2009
Will Sharing The Customers’ Risk Become The New Customer Experience Best Practice?
Alan See
-
February 9, 2009
Benefit from Predictive Analytics in a Down Economy by Following Best Practices
Eric Siegel
-
January 27, 2009
Four Fallacies of Vendor Relationship Management
Graham Hill
-
January 23, 2009
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