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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 73
Performance Metrics
What makes customer-focused companies different?
Bob Thompson
-
November 10, 2009
Dangers of Dumbing Down Customer Research
Jim Barnes
-
November 5, 2009
Integrating Text Mining with NPS: The Story Behind the Score at Sage Software
Hal Bloom
-
October 22, 2009
Why sales should never do win/loss reports…
Bob Apollo
-
October 20, 2009
Driving Customer Loyalty Behavior Through Employee Ambassadorship vs. Employee Engagement
Michael Lowenstein
-
October 12, 2009
Are your Customer Service Metrics aligned with Customer Needs?
Wim Rampen
-
October 8, 2009
What Can the Navy SEALs Teach You About Your Customers?
Nick Wassenberg
-
October 6, 2009
What Gets Rewarded? Tips for Implementing Great Customer Service
Susan Hoekstra
-
September 28, 2009
Putting the customer before the technology: Make sure CEM learns from the mistakes of CRM
Shaun Smith
-
September 28, 2009
Five Steps to Success with Marketing Performance Measurement
Connie Hill
-
September 24, 2009
Quality Monitoring AND Customer Surveys – Is that too much?
FranÇoise Tourniaire
-
September 24, 2009
Only You Can Prevent Project Failure
Esteban Kolsky
-
September 23, 2009
If Mystery Shopping Is So Useful, Why Do Retailers Dislike It So Much?
David Rich
-
September 18, 2009
The Social Employee and CRM Incentive Plans
Mike Boysen
-
September 16, 2009
Sales Performance Management: Because You Get What You Pay For
Bob Thompson
-
September 2, 2009
Customer Feedback: The Method is the Message
Eric Engwall
-
August 31, 2009
Stats and Case Studies for Communities from Lithium
Esteban Kolsky
-
August 30, 2009
Customer Experience Management: 10 Best Practices to Create Real Business Value
Shaun Smith
-
August 27, 2009
Performance-Based Marketing
Alan See
-
August 25, 2009
Metrics – To Fool or Be Fooled – That is the Question!
Wim Rampen
-
August 12, 2009
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