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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 68
Performance Metrics
5 Ways to Tie Customer Service Training to Measurable Business Results
Peggy Carlaw
-
April 12, 2011
New Survey Reveals Harsh Realities for Contact Centers
Ed Shepherdson
-
April 1, 2011
Charming Shoppers in all Sizes
Lisa Biank Fasig
-
March 31, 2011
Why Some Companies are Wary of Investing in Strategic Social Media Engagement
Des Walsh
-
March 30, 2011
Web Analytics KPIs = BS
Phil Kemelor
-
March 29, 2011
B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?
Bob Thompson
-
March 28, 2011
Customer Engagement and Efficiency- Are these conflicting priorities?
Bob Champagne
-
March 28, 2011
Are satisfied customers always loyal?
Scott Zimmerman
-
March 28, 2011
Will New Luxury Raise the Bar for Loyalty Marketers?
Guy Dilger
-
March 23, 2011
Prove your C-Suite wrong
Carmit DiAndrea
-
March 22, 2011
Finding Business Insights in Unexpected Sources
Jeff Zabin
-
March 19, 2011
What is the role of Customer Feedback in the ITIL Framework?
Adam Ramshaw
-
March 16, 2011
Management Performance Techniques to Guide Digital Marketing Spend
Thomas Manning
-
March 15, 2011
Measurement and Metrics or People and Relationships?
Jacob Morgan
-
March 12, 2011
Customer Centricity Link to Customer Experience ROI
Lynn Hunsaker
-
March 8, 2011
Key Metrics to Measure for Social Media
Lydia Neptune
-
March 8, 2011
Are you measuring what you can
Mitchell Goozé
-
March 7, 2011
Are weighted sales pipeline values entirely without value?
Donal Daly
-
March 6, 2011
Can Brand Awareness Generate Measurable ROI?
Jim Lenskold
-
March 3, 2011
Stop focusing on the wrong things in your call center.
Carmit DiAndrea
-
March 2, 2011
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