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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 5
Performance Metrics
Empathy: Can It Be Measured?
Annette Franz
-
February 10, 2023
Everything You Should Know About Customer Profitability Analysis
Srushti Shah
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February 5, 2023
Customer Lifetime Value: The Metric that Helps Build Customer Loyalty
Mary Kay Evans
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February 5, 2023
The ROI of CX (RoCX)
Howard Lax
-
February 3, 2023
2 things we always need to know about every sales opportunity
Bob Apollo
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February 2, 2023
How to tie CX to business success in three simple steps
Thomas Wieberneit
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February 2, 2023
5 Ways to Run Net Promoter Score Programs Right—and Boost the Effectiveness of Your Business
Deirdre Yee
-
January 27, 2023
How Southwest Can Own Customer Experience Again
Liliana Petrova
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January 15, 2023
How to Use CX to Supercharge Your Customer Lifetime Value
Jim Katzman
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January 6, 2023
Making CX Cexy
Howard Lax
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January 4, 2023
Are Your CX Questions Out of Order?
Jim Tincher
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December 22, 2022
Will it make a shilling?
Nicholas Watkis
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December 20, 2022
The ROI of Customer Experience
Liliana Petrova
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December 12, 2022
Why Net Revenue Retention Should Replace NPS
Jim Tincher
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December 12, 2022
How to Calculate Demand Gen Budget: A Rough Guide
Howard Sewell
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December 10, 2022
Your First Three Steps to Driving Impact
Jim Tincher
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December 2, 2022
What is CSAT Score and How to Boost it Using Chatbots
Naveen Nair
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November 29, 2022
Value and Relevance: Display Customer Relevance
Gautam Mahajan
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November 19, 2022
9 Community Management KPIs to Monitor for Ensuring Consistent Online Community Growth
Richard Conn
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November 17, 2022
3 Strategies for Getting Executive Buy-In for CX Initiatives
Joe Piette
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November 16, 2022
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Page 5 of 91
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
-
April 23, 2024