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Performance Metrics

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Amy Bennet -

24 Ways 2024 Customer Experience is Smarter: CX Value (Part 1)

Lynn Hunsaker -

How Sales Managers Get Set Up To Fail

Colleen Stanley -
Sales Qualification

When a Sales Qualification Tool Isn’t Enough

Julie Thomas -

What’s Your Insights Utilization Rate? 24 Ways to Boost 2024 CX ROI

Lynn Hunsaker -

I’ve removed the word “goal” from my vocabulary. Here’s why.

Peta Sitcheff -

Improve Customer Experience with AI: Strategies and Best Practices (2024)

Piyush Gupta -

The Science of Managing a Construction Equipment Rental Business

Alastar Kerpel -

Investing In Your Customer Success Team During an Economic Downturn

Devin Pickell -

The Surprising Reason Goal Setting Fails

Colleen Stanley -

How cost effective is your marketing investment?

Nicholas Watkis -

How to create an inspired workforce: Evaluate

Steve Curtin -

How 4 CX Metrics Drive 20 Growth Metrics

Lynn Hunsaker -

Why You Need to Choose and Use Performance Metrics Carefully and Beware of . . .

David Dodd -

Here’s How to Get the Investment You Need for Your Feedback Programs

Annette Franz -

Why NPS doesn’t work any more, and what’s the alternative?

Ricardo Saltz Gulko -

24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook

Lynn Hunsaker -

The ROI of Business Process Automation: Metrics that Matter

Gautam Nimmagadda -

Movie Contrasts the Best and Worst Salespeople

Dave Kurlan -

How to Quantify CX ROI

Lynn Hunsaker -
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