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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Chief Customer Officer
Page 3
Chief Customer Officer
It’s Time to Rebound: Mindsets and action plans from B2B CMOs right now
Matt Heinz
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April 22, 2020
How Customer Success Relates to Customer Experience: 6 Takeaways for Senior Leaders
Rick Adams
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March 24, 2020
3 Steps to Measure CX Impact and Align Your C-Suite Around Experience
Jeanne Bliss
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March 16, 2020
Build Admirable Acts, Guided by Your Non-Negotiables
Jeanne Bliss
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February 18, 2020
Creating Experience Transformation That Lasts: Why You Must Start with LEGACY
Jeanne Bliss
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February 12, 2020
Customer Experience is More Than Transactional: Is Your Marketing Value Longitudinal?
Lynn Hunsaker
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February 7, 2020
The winner of the 2019 CX Leader of the Year – Interview with Sandra De Zoysa, Chief Customer Officer...
Adrian Swinscoe
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December 23, 2019
Do You Have a Strategy to Elevate Your Company for Decades to Come?
Jeanne Bliss
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December 17, 2019
Leadership Bravery: Earn Your Legacy by Bravely Choosing How You Will … and Will Not Grow
Jeanne Bliss
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December 16, 2019
How to Win and Keep Customers for the Long-Term: 5 Tips from a Chief Customer Officer
Krista Anderson-Copperman
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December 2, 2019
Years One Through Four: How to Advance and Elevate the CCO Role
Jeanne Bliss
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November 22, 2019
How to Achieve Company-Wide Customer Success with Guy Nirpaz
Jeanne Bliss
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November 15, 2019
How to Address the Underbelly Work as a Chief Experience Officer at a Nonprofit
Jeanne Bliss
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October 31, 2019
7 Tips and Resources for CCOs and C-Suite Customer Experience Leaders
Jeanne Bliss
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October 25, 2019
CCO Career Path: Are You Working with a North Star or ROI-Based Leader?
Jeanne Bliss
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October 23, 2019
How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
Jeanne Bliss
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October 21, 2019
The CCO Career Path: How to Successfully Translate Your CX Skills Across Industries
Jeanne Bliss
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October 17, 2019
Career Path Advice: 3 Steps in the Evolution of Becoming a CCO or CXO
Jeanne Bliss
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October 3, 2019
Prove Your Customer Experience Value to Earn the Headcount You Need
Jeanne Bliss
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September 30, 2019
The “New” Purpose of a Business
Annette Franz
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August 29, 2019
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Page 3 of 112
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024