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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Innovation
Page 2
Innovation
AI Will Transform the User Experience in 2024. Is Your Company Prepared?
Hubert Palan
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December 27, 2023
Customers don’t want minimally viable anything. They just want quality – Interview with Debbie Levitt
Adrian Swinscoe
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December 22, 2023
The Promise and Peril of Generative AI
David Dodd
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November 27, 2023
How to create better business outcomes through CX design
Ricardo Saltz Gulko
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November 24, 2023
Leading from the Future for Practical Innovation and Sustainable Transformation
Luke Soon
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September 26, 2023
When Planning for 2024, Focus On the Jobs Your Customers Need to Get Done
David Dodd
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September 26, 2023
Take a Lesson from Gibson Guitars — Move Beyond CX to Future-Proof Your Company
Dave Fish
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September 14, 2023
To evolve or not evolve: High Street edition
Alexios Blanos
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September 14, 2023
Beyond cost-cutting, where does true efficiency lie?
Francis Cordón
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August 24, 2023
[Book Review] An Insightful Guide to Customer Experience Innovation
David Dodd
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August 24, 2023
Innovating for Success: How Jobs-to-be-Done Theory Drives Customer Experience
Luke Soon
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August 17, 2023
What’s the Difference: Design Thinking vs. Design Doing
Luke Soon
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August 12, 2023
Is Fast-Casual Fashion A Fad, Or A New Retail Rival?
Jenn McMillen
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August 2, 2023
Thinking in Systems: the difference between sequential thinking and systems thinking
Sharon Drew Morgen
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August 1, 2023
Walking the Future Back: A Journey through Outcome-Driven Innovation
Luke Soon
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July 25, 2023
How can human-centered design improve the public sector service experience?
Luke Soon
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July 24, 2023
In an Increasingly Competitive Market How Do We Differentiate Our Offering?
Colin Shaw
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July 24, 2023
[Book Review] Why You Shouldn’t Always Try To Reinvent the Wheel
David Dodd
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July 18, 2023
Grasp this opportunity, it’s the small things that have the biggest effect!
Colin Shaw
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July 11, 2023
Unlocking Agility: 10 Powerful Principles for Embracing the Agile Mindset
Vivek Goel
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June 21, 2023
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Page 2 of 144
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024