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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 619
Enterprise Technology
Measure Customer Value the Customer’s Way
Lynn Hunsaker
-
February 17, 2009
One Simple Rule to Avoid CRM Failure, Comrade.
David Sims
-
February 16, 2009
Should You Ask for Steep Discounts in a Recession?
Graham Hill
-
February 16, 2009
Would You be a Better Marketer if You Calculated Cost of Unwanted Email?
Akin Arikan
-
February 15, 2009
Perception is Reality: Is the “Accent Effect” Hurting Your Agent Performance?
Jodie Monger
-
February 13, 2009
Marketers, This is Your Time to Innovate and Lead, Not Hunker Down
Naras Eechambadi
-
February 13, 2009
Seven Steps to Quantify the Value of Marketing Automation
Connie Hill
-
February 12, 2009
CBM News: Spring ’09 CRM from Salesforce, ERP from Sage on This Happy Paraskavedekatriaphobia Day!
David Sims
-
February 12, 2009
Selling in the Cloud: Salesforce.com Adds Content Management and Opportunity “Genius”
Bob Thompson
-
February 10, 2009
Do CRM Analysts Provide Value for Money?
Graham Hill
-
February 8, 2009
Find Your Optimal Market Position Before Measuring Your Customer Experience
Mark Binns
-
February 7, 2009
CBM News: This Just In… Customers Like Free Stuff, and the Companies That Give It Out
David Sims
-
February 5, 2009
Marketers and Researchers Must Do More to Ensure Real Respondents
John Ouren
-
February 5, 2009
The Primary Source of Agent and Customer Frustration? It’s the Desktop.
Randy Saunders
-
February 5, 2009
Confirmit Horizons Enables Multi-Channel EFM…But What’s Next Could Get Interesting
Bob Thompson
-
February 4, 2009
How Can a Simple Question Increase Attendance at Your Next Event?
Carson Poppenger
-
February 3, 2009
How to Choose a Lead Scoring System
Jame Ervin
-
February 3, 2009
Harnessing Your Customers to Drive Innovation
Graham Hill
-
February 3, 2009
Make Better Real-Time Decisions with Predictive Analytics
Eric Siegel
-
February 1, 2009
Lead Nurturing – It’s Time to Go Deep
Carson Poppenger
-
February 1, 2009
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Juan Jaysingh
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April 23, 2024
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Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024