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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 605
Enterprise Technology
Social Networking Platforms are Valuable Listening Posts
Alan See
-
October 11, 2009
Off-Shoring Customer Service Results from Inside-Out Process Design
Dick Lee
-
October 11, 2009
The End of Face to Face or Phone Introductions
Axel Schultze
-
October 8, 2009
CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!
David Sims
-
October 8, 2009
Kneeing Customers in the Groin — the HP Way
David Sims
-
October 8, 2009
Social CRM technology is alive, well and ready for work!
Bob Thompson
-
October 7, 2009
Are CRM Consultants Leaving Value on the Table?
Mike Boysen
-
October 6, 2009
K.I.S.S. Your Microsoft Call Center.
David Sims
-
October 6, 2009
What Can the Navy SEALs Teach You About Your Customers?
Nick Wassenberg
-
October 6, 2009
A Loud Shout-out to the Newest Bzzzzzzword: Social Business Design
Jacob McNulty
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October 4, 2009
For CDC’s CRM, China’s Number Two!
David Sims
-
October 1, 2009
CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife
David Sims
-
October 1, 2009
Component Buyer Tip #4: Evaluating Shortage Suppliers on Quality and Timeliness of Information
John P. Brown
-
October 1, 2009
Let The U.S. Army Fight For Your Customer Loyalty
David Sims
-
September 28, 2009
How to Put Customer Needs at the Centre of Business Strategy
Graham Hill
-
September 27, 2009
CBM News: NetSuite Offers ‘End Of Life’ Counseling for SAP Clients
David Sims
-
September 24, 2009
Quality Monitoring AND Customer Surveys – Is that too much?
FranÇoise Tourniaire
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September 24, 2009
The SCRM Panel: My Notes…
Esteban Kolsky
-
September 24, 2009
Forrester Finds Choice and Confusion in Lead Management Automation Market
Bob Thompson
-
September 24, 2009
The Face of Social CRM Consulting?
Mike Boysen
-
September 23, 2009
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