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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Home
Enterprise Technology
Page 604
Enterprise Technology
A Great New Analytical Application from Nexidia (and an Idea to “Improve” It)
Esteban Kolsky
-
October 28, 2009
What is “social selling”?
Axel Schultze
-
October 23, 2009
Self-Service: A Bridge Too Far?
Eric Camulli
-
October 23, 2009
Integrating Text Mining with NPS: The Story Behind the Score at Sage Software
Hal Bloom
-
October 22, 2009
CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)
David Sims
-
October 22, 2009
CRM News: Map Your Relationships; The Customer Service Death Rattle
David Sims
-
October 22, 2009
Why Pragmatic Enterprise 2.0 Should Also Become Pragmatic SCRM
Esteban Kolsky
-
October 21, 2009
Which Would You Prefer?
Peter Cohan
-
October 21, 2009
CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’
David Sims
-
October 20, 2009
News Roundup: Things That Happened Last Week (And Some Analysis)
Esteban Kolsky
-
October 18, 2009
Clearing the Last Major Hurdle on the Path to Customer-Centricity?
Dick Lee
-
October 18, 2009
Adding Elegance to the Experience
Chip Bell
-
October 17, 2009
CPR for Healthcare: CRM Can Aid Pharma Marketing and Disease Management
Larry Mosiman
-
October 15, 2009
CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops
David Sims
-
October 15, 2009
Final Musings, Thoughts, and What to Do Next from OpenWorld
Esteban Kolsky
-
October 15, 2009
Ignore customer insight at your peril
Matt Boot
-
October 15, 2009
Channel Choice
Darren Ponsford
-
October 15, 2009
CRM Tool Academy: Google Wave’s Customer Conversations Might — Just Might — Change Everything.
David Sims
-
October 14, 2009
ACCE 2009 – Good Conference / Great People!
Bob Furniss
-
October 14, 2009
CRM at Oracle OpenWorld 2009: Improved with Room to Grow
Esteban Kolsky
-
October 14, 2009
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Page 604 of 655
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