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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Home
Enterprise Technology
Page 457
Enterprise Technology
Facing the Challenges of Digital Disruption
William Band
-
March 1, 2013
Moneyball Meets Marketing: How the best-in-class actually use big data to increase digital marketing results
Akin Arikan
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March 1, 2013
Why Join.me is a smart choice for Inside Sales, SMB’s and consultants
Mark Gibson
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February 28, 2013
Does your company consider post-call IVR surveying to be a technology?
Jodie Monger
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February 28, 2013
Contact Center Success: Focus on Your Technology
Bob Furniss
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February 28, 2013
Using Call Center Sales Training to Help Your Team Upsell (Without Losing Your Team in the Process)
Peggy Carlaw
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February 28, 2013
5 Social CRM Strategies Capture More B2C Customers
Adam Honig
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February 28, 2013
Metrics for Smart Content Management – Metric #6- Task Completion ROI
Phil Kemelor
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February 28, 2013
Customer-Centric Innovation is Driven by Outcomes, Not Ideas: Inside Scoop with Tony Ulwick of Strategyn
Tony Ulwick
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February 27, 2013
Yesterday’s News: Marketo Plans IPO, Eloqua Eyes B2C
David Raab
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February 27, 2013
Contact Center Metrics: AHT is Out, FCR is In (But Not Enough!)
Bill Price
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February 26, 2013
6 Smartphone App Statistics for your Call Center to Consider
Daniela Puzzo
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February 26, 2013
Blazing the Digital Big Data Analytics Divide: Is the Federal Government really helping?
Roman Lenzen
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February 25, 2013
Lessons from the Obama Campaign – Re-thinking Opinion Research
Gary Angel
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February 25, 2013
Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro
Spence Mallder
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February 25, 2013
Yahoo CEO believes collaboration is about people, not technology
Bob Thompson
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February 25, 2013
5 Must Watch YouTube Videos on Big Data
Harish Kotadia
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February 25, 2013
Marketing data: exploration vs. confirmation
Scott Brinker
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February 25, 2013
Adventures in Enterprise Marketing Management: Part 1
Dave Birckhead
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February 25, 2013
Six ways to transform sales productivity using CRM technology
Richard Boardman
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February 23, 2013
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Dhaval Sarvaiya
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