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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 6
Customer Analytics
The Future CX Leader
Jim Tincher
-
February 21, 2023
Why Voice Assistive Tech May be the Next Big Thing in Customer Service
Yishay Carmiel
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February 18, 2023
62% of CS Playbooks Are Flawed. Can Generative AI Help in 2023?
Ori Entis
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February 18, 2023
From Data Insights to Customer Delight: Leveraging the Power of Customer Intelligence Solutions
Abdullah Parkar
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February 17, 2023
Closing the Gap to Become Frictionless: 3 Examples Using the “Learn” Action
Bill Price
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February 14, 2023
How Business Intelligence Drives Business Growth
Mrunal Chokshi
-
February 14, 2023
The Never Normal Customer
Steven Van Belleghem
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January 31, 2023
Three Reasons Why Retention is an Agility Sport
Raviteja Sidda
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January 31, 2023
Aiming for the Stars: Unlocking the Power of Personalization to Enhance Your Customer Experience
Greg Kihlstrom
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January 27, 2023
The Importance of A Winning Customer Data Strategy
Annette Franz
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January 23, 2023
Datafication of Customer Relationships
Ashesh Shah
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January 22, 2023
CX Lessons From Moneyball
Jim Tincher
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January 22, 2023
AI-Driven Customer Marketing: How It Works and Why You Need It
Areeya Lila
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January 17, 2023
The Rise of AI & Other B2B Predictions for 2023
Howard Sewell
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January 16, 2023
When It Comes to Data, Eight Rights Don’t Make a Wrong
Annette Franz
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January 9, 2023
Can Malcom Gladwell Explain the Sales Hiring Problem?
Dave Kurlan
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January 9, 2023
Customer Health Scoring: The New Framework For Retaining SaaS Customers
Rakesh Soni
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January 4, 2023
Can you have a Retail Marketing Strategy without knowing your Customers?
Gregory Yankelovich
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January 3, 2023
Navigating a perfect storm: how lean marketing can help
Greg Blazewicz
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December 8, 2022
The 2022 World Cup: Digital Video Viewership & Insights
Roman Lenzen
-
November 29, 2022
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Page 6 of 167
New Posts
Creating an IoT Product MVP: Rationale and Steps for Development
Mrunal Chokshi
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April 19, 2024
Customer Experience Strategy: Paradigm Shift!
Martha Brooke
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April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
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April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
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April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024