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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 5
Customer Analytics
Extend the Customer Journey with AI
Liliana Petrova
-
June 13, 2023
In Today’s Competitive Market, is AI the Key to Winning Customer Loyalty?
Denyse Drummond-Dunn
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June 11, 2023
Keys to Consistently Cultivate High-Value Customer Relationships
Dennis DeGregor
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June 9, 2023
How Well Does Your Company Gather and Leverage Qualitative Employee and Customer Insight?
Michael Lowenstein
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June 6, 2023
How Contact Centers Can Leverage AI and Human Intelligence to Improve CX
Joanna Moser
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June 4, 2023
CRM Value Chain Enablers: Data & Analytics and Marketing/Sales/Service Processes
Francis Buttle
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May 25, 2023
Stop Churn With A Cardiogram, Not a Defibrillator
Chris Dishman
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May 10, 2023
The promise of generative AI in customer care and the challenges ahead – Interview with Ryan McDonald, Chief Scientist...
Adrian Swinscoe
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May 7, 2023
The Role of SaaS in Revolutionizing Customer Segmentation for eCommerce Success
Dhaval Sarvaiya
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May 7, 2023
What ChatGPT and Generative AI Mean for Digital Transformation
Seth Earley
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May 2, 2023
Data Drives Deals; How Digital Marketing and Analytics Can Help Drive Real Estate Sales
Erica Sachse
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April 28, 2023
Why delivering meaningful value is key to winning over B2B buyers
Simon Calvert
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April 13, 2023
Too much data, too few skills. To achieve personalization, there is another way
Adrian Swinscoe
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April 13, 2023
Do you really know your customer? How your tech stack can unearth true insights
Nicola Ray
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April 7, 2023
The Customer Experience Trends Shaping Retail This Year
Chalmers Brown
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March 25, 2023
What Is Data Mining and Why Is It So Important?
Richa Pokhriyal
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March 25, 2023
The Importance of Data Analytics in Customer Experience Management
Steve Bederman
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March 9, 2023
How to Harness Behavioral Analytics to Personalize Customer Service
Daniel O'Sullivan
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March 6, 2023
Knowing your customer is outdated – 6 ways marketers can modernize their approach
Debjani Deb
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March 6, 2023
Optimize Your Feedback Loop: Grow Your Business by Embracing Your Biggest Critics
Josh Liebman
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February 25, 2023
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Page 5 of 167
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Customer Experience Strategy: Paradigm Shift!
Martha Brooke
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April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
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April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
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April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024