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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 4
Customer Analytics
If AI Can’t be Trusted, Efficacy and Efficiency Won’t Matter
Thomas Wieberneit
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September 8, 2023
Data Collaboration: The Modern CMO’s Key to Increasing Brand Value and Professional Influence
Jessica Shapiro
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September 8, 2023
Can the B2B CX Measurement Conundrum Be Solved?
Howard Lax
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September 7, 2023
Understanding OpenAI Models and Their Impact on Businesses
Amit Dua
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September 7, 2023
Simplifying Customer Experience Metrics with MS Excel: A Comprehensive Guide
Hassan Mansoor
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September 7, 2023
When You Should (and Shouldn’t) Rely on Correlation
David Dodd
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August 30, 2023
3 reasons why data-based insights are key to delivering a winning customer experience
Marci Kirkpatrick
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August 18, 2023
Survey Sample Size: How to Use Sampling to Supercharge Your CX Program
Martha Brooke
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August 11, 2023
The CX Factor: 3 Ways Companies Can Create a Customer Experience that Drives Loyalty and Retention
John Thompson
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July 29, 2023
Harnessing Real-Time Data for Improved Customer Experience Understanding
Ricardo Saltz Gulko
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July 27, 2023
The Data Tsunami & Rising Expectations: Why Is Personalization at The Core of Connected Customer Experiences?
Sateesh Seetharamiah
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July 17, 2023
How to Prevent This Catastrophic Error So Many Are Making With AI
Colin Shaw
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July 17, 2023
Four steps to thwarting the growth killer: Revenue leakage
Vlad Voskresensky
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July 14, 2023
How Good Data Gathering Practices Can Benefit Your Business & Customers?
Ashesh Shah
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July 14, 2023
Why You Should Treat ChatGPT Like AutoCorrect. Six Applications to Get AI’s Payoff and Avoid the Risk
John Goodman
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July 11, 2023
The Power of Real-Time Feedback to Drive Business Success
Denyse Drummond-Dunn
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July 7, 2023
What B2B Marketers Can Learn From Missing Bullet Holes
David Dodd
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July 5, 2023
Data is the Foundation for Managing Experiences. How Solid is Yours?
Howard Lax
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June 28, 2023
CRM Value Chain Enablers: Networks, Culture, and People
Francis Buttle
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June 26, 2023
Forecasting For Weather Events: A 4-Step CX Guide
Jenn McMillen
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June 21, 2023
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Page 4 of 167
New Posts
Influence of CIOs on Digital Transformation Strategies
Mrunal Chokshi
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April 19, 2024
7 Key Strategies For Growing Your Brand Using Short-Form Video Content
Oliver Baker
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April 19, 2024
Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Howard Lax
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April 17, 2024
Three Tips for Better Support
Cassius Rhue
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April 17, 2024
Brand Management: What’s Customer Experience Got to Do with It?
Beth Karawan
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April 17, 2024