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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 162
Customer Analytics
Wake Up and Smell the Coffee! Growing Pains at Starbucks
Graham Hill
-
March 26, 2007
Where Does Your Customer Experience Begin and End?
Colin Shaw
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March 26, 2007
Cause and Effect: Beware of Ephiphenomenal Effects in Web Analytics
Paul Legutko
-
March 26, 2007
Why YOU Know Better Than All the CRMGurus
Graham Hill
-
March 25, 2007
On the Future of Customer Loyalty Programs
Jeff Zabin
-
March 21, 2007
The Unbalanced Balanced Scorecard
Graham Hill
-
March 19, 2007
A Time for Everything: With Dynamic Mapping, You Can Talk to the Right Customers at the Right Time
Howard Schneider
-
March 19, 2007
“Profiling Helps Us Help Our Customers”: How Microsoft Approaches Customer Analytics
Jim Sterne
-
March 19, 2007
Microsoft–Whoops, We Did It Again! Visio Developers Deserve Dunce Caps
Dick Lee
-
March 15, 2007
Certifiability: Web Analytics Comes of Age
Jim Sterne
-
March 12, 2007
You’ve Got Data: Now What Do You Do With It?
Graham Hill
-
March 12, 2007
Don’t Just Collect Customer Satisfaction Data; Do Something With It
Bob Kaden
-
March 12, 2007
Data, Data Everywhere … The Key Is Doing Something With It
Michael Lowenstein
-
March 12, 2007
Predicting Viral Marketing Success
Graham Hill
-
March 8, 2007
Where Has the Marketing Department Gone?
Graham Hill
-
March 7, 2007
Lead Management Resources
Graham Hill
-
March 7, 2007
B2B or Not 2B
Dick Lee
-
March 7, 2007
How Much “Customer Insight” Do You Need To “Lose Sight” of the Customer?
Cathy Allington
-
March 7, 2007
What Drives Successful Customer Business?
Graham Hill
-
March 6, 2007
The Increasing Rate of Change
Graham Hill
-
March 6, 2007
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