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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 156
Customer Analytics
Smart Customer Interaction Reduces the Demand for Data and Improves Response Time
Rob Walker
-
November 12, 2007
Non-Product Innovation Opportunities? Ask Non-Product Questions for the Insight!
Jonathan Narducci
-
November 9, 2007
The Stupidity of Facebook
Daryl Choy
-
November 8, 2007
Next-Generation SFA Tools: Scoring Versus Scorekeeping
Mike Ehrensberger
-
November 7, 2007
The Death of Relationship
Daryl Choy
-
November 7, 2007
Catalogers, Green Is In!
Elana Anderson
-
November 5, 2007
Mining the Gold: Listen Hard to “Detractors”
Jeanne Bliss
-
November 5, 2007
Customer Intelligence Is Meaningless If You Don’t Tie It to Strategic Action
Alan See
-
November 5, 2007
Web Analytics 101, Stardate 11.07: Don’t Just Take Your Web Site’s Pulse. Make Your Business Healthier
Jim Sterne
-
November 5, 2007
Surveillance: There Are Simple Ways to Find Out What Customers Think
Chip Bell
-
November 5, 2007
Five Challenges for Loyalty Programs
Graham Hill
-
November 2, 2007
Is There Still Validity in Conducting Focus Groups?
Bob Kaden
-
October 23, 2007
Where Does Customer Research Fit in Your Customer Strategy?
Jim Barnes
-
October 23, 2007
Marketing and the Science of Persuasion
Alan See
-
October 15, 2007
Stunningly Awful Demo Situations: The Horror of Scripted Demos
Peter Cohan
-
October 12, 2007
Welcome to Mobile Advertising Hell
Graham Hill
-
October 5, 2007
How To Write an RFP for Master Data Management: 10 Common Mistakes To Avoid
Ravi Shankar
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October 4, 2007
Iceland, Lava and Loyalty
Jill Griffin
-
October 3, 2007
Researchers Can Make Their Way to the Boardroom
Bob Kaden
-
October 2, 2007
Your “Core Score” Can Reveal the Health of Your Brand–and More
Deb Rapacz
-
October 1, 2007
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