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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 153
Customer Analytics
Web 2.0: The New Better Business Bureau
Akin Arikan
-
February 19, 2008
Long-Tail Diamond Mine Discovered
Jeremy Cox
-
February 15, 2008
Budgeting for Marketing Research–Seven Approaches
Bob Kaden
-
February 8, 2008
“It Is URGENT That You Give Us a Call … “
Elana Anderson
-
February 8, 2008
Goofus and Gallant Make CRM Decisions
Andrew Rudin
-
February 7, 2008
Employees as Ambassadors: Should We Bother?
Jim Dickie
-
February 6, 2008
What Should You Do? Experience the Brand or Brand the Experience ?
Graham Hill
-
January 31, 2008
Real Research Versus the “Microwave Kind”
Bob Kaden
-
January 30, 2008
Value Added? It Depends on Who is Paying
Bob Apollo
-
January 29, 2008
Is It Time To Measure Employee Lifetime Value?
Graham Hill
-
January 28, 2008
Social Computing Enables Private Relationship Networks, Too
Bob Thompson
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January 28, 2008
Optimizing Your Customer Portfolio: Who’s Covering Your Tail?
Jeremy Cox
-
January 27, 2008
Manufacture Customer Insight: Industrial Revolution Principles for Today’s Information Age
Scott Santucci
-
January 25, 2008
More Than Just Marketing on Social Steroids
Graham Hill
-
January 22, 2008
How Can Marketers Harness the Social Web?
Elana Anderson
-
January 22, 2008
Whom To Keep as a Good Friend in Uncertain Times?
Firozali A. Mulla
-
January 21, 2008
What It’s Like To Be “The Minority”
Ginny Wiedower
-
January 17, 2008
Customer Loyalty and Goal Setting
Bob Hayes
-
January 17, 2008
What To Expect From Your Web Analytics Tool (Web Analytics Series, Part 2)
Elana Anderson
-
January 15, 2008
Can Governments Be Trusted With OUR Data?
Graham Hill
-
January 13, 2008
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