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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 150
Customer Analytics
Advisory Boards: Innovation Means Knowing What Your Customers Want
Laura Patterson
-
June 16, 2008
Quadrant Chart for Analytics Versus Multichannel Sophistication (Part III)
Akin Arikan
-
June 16, 2008
Models, Maths and Customer-Centric Marketing
Graham Hill
-
June 14, 2008
Target Account Profiling and Pre-qualification: Why Don’t We Just Ask the Questions?
Brian Steel
-
June 13, 2008
What Exactly Is Microsoft Doing Here?
Daryl Choy
-
June 6, 2008
You’re Not Customer-Centric Just Because You Say You Are
Jim Barnes
-
June 3, 2008
Getting Below the Surface to Discover Consumer Needs: Article Revisited
Bob Kaden
-
June 2, 2008
Make Your Organization Sustainable: Align It to the Benefits Customers Want
Alison Bond
-
June 2, 2008
Customer-Centric Business Strategies for the SMB
Alan See
-
June 1, 2008
How Customer-Centricity Drives Profits
Graham Hill
-
May 28, 2008
Leveraging the Power of Data: Savvy Companies Use Data to Change Customer Behavior
Rick Ferguson
-
May 28, 2008
McKinsey Versus Me on Multichannel Marketing (Part II)
Akin Arikan
-
May 27, 2008
Why a Good Marketing Experience Can Never Be Too Personal: How to Communicate With Millions One by One
Dennis Ladd
-
May 21, 2008
Asking to Send Literature Is Not Lead Qualification
Andrew Rudin
-
May 20, 2008
Marketing Research is Important in a Downbeat Economy
Alan See
-
May 19, 2008
A Telcom’s CRM System Shouldn’t Add Static to the Contact Center
Andrew Rudin
-
May 19, 2008
Whole Foods … Whole Customer … Happy Experience … Happy Customer
Mei Lin Fung
-
May 18, 2008
If You Want to Improve Your Bottom Line, Invest in Your Customer Service
David Rance
-
May 13, 2008
Get on the Phones and Let Your Customers Tell You What You Don’t Know About Your Business
Melissa Crowe
-
May 12, 2008
Like Ocean Divers, Your Agents Can Spot the Tentacles of Customer Data Hiding in Plain Sight
Dave Rintoul
-
May 12, 2008
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