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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 148
Customer Analytics
Capitalizing on Capital Goods Replacement Cycles
Dick Lee
-
November 10, 2008
Profiting From Customer Intelligence in a Recession
Graham Hill
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November 6, 2008
Accessing Intelligence on Your Customers and Prospects
Jim Dickie
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November 4, 2008
Does Your Customer Intelligence Problem Need a “Data Whisperer”?
Alan See
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November 2, 2008
Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search
John Todor
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October 30, 2008
How Can an Awesome Online Experience Get Better? Here’s Some (Unsolicited) Web 2.0 Advice for Manhattan’s FreshDirect
Akin Arikan
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October 30, 2008
Study Identifies Loyalty Scheme Winners in an Economic Downturn
Andy Wood
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October 30, 2008
Microsoft Is Desperately Seeking My $7, and What Kind of Customer Experience Is That?
Renee Bochman
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October 27, 2008
Where Is the Attitude?: Getting Closer to Customer Loyalty
Kristian Gotsch
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October 27, 2008
Why Enterprise “Gets” Customer Service 2.0: A Customer Diva Gets the Royal Treatment
Kelly Hlavinka
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October 20, 2008
Is the “Loyalty Myth” Killing Your Profits?
Graham Hill
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October 8, 2008
Let’s Talk About How We Create REAL Customer Loyalty
Jim Barnes
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October 7, 2008
Unified Communications Isn’t Unified Without the Customer
Mike Sheridan
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October 6, 2008
The Right and Wrong Approaches to Enterprise Master Data Management Journeys
Ravi Shankar
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October 2, 2008
How Much Can We Blame IT for Bad Customer Service?
Kristian Gotsch
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September 24, 2008
Are You Monitoring Your Trademarks on the Search Engines?
Alan See
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September 23, 2008
What to Do When Customers Say “No Thanks!” to Marketing
Graham Hill
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September 16, 2008
Myth No. 4: A Centralized Customer Database Provides a 360-Degree View of the Customer
Robert Howard
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September 10, 2008
Fun With Web Analytics: How Could You Measure a Paperback Book?
Akin Arikan
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September 7, 2008
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
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September 2, 2008
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Dhaval Sarvaiya
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April 23, 2024