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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 147
Customer Analytics
Customer Reviews Are a Great Experience Online. Why Not Apply Them Offline, Too?
Akin Arikan
-
December 26, 2008
Brain Atlas: The Loyalty Marketer’s Guide to Gray Matter
Rick Ferguson
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December 19, 2008
Why You Need to Get Really Close to Your Customers in a Recession
Graham Hill
-
December 18, 2008
Targeting Customer Service at Your Best Customers Is Critical in a Recession
Graham Hill
-
December 16, 2008
In the Midst of a Global Economic Crisis, It’s Still All About Service
Jim Barnes
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December 15, 2008
Building the Case for Customer-Centricity: How to Make Your Customers and the CFO Happy
Bob Thompson
-
December 11, 2008
Does Customer-Centricity Have to Be a Victim of the Economic Downturn?
Jim Barnes
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December 3, 2008
Web Analytics from Behavioral Segmentation to Targeting and Interactive Marketing
Akin Arikan
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November 30, 2008
The Paradox of Excellence: Advice for a Down Economy
John Todor
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November 29, 2008
Why “Sense & Respond” Marketing Is Critical During the Recession
Graham Hill
-
November 24, 2008
How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers
Roman Lenzen
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November 20, 2008
Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity
Bob Thompson
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November 20, 2008
How Customer-Driven Innovation Helps Beat the Recession
Graham Hill
-
November 18, 2008
In Tough Times, Insurance Providers Must Look to Their Customers
Sabine VanderLinden
-
November 17, 2008
Online Customer Reviews: Do They Help or Hurt?
Akin Arikan
-
November 15, 2008
Can Customer Value Be Calculated Within Executive Months?
Alan See
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November 14, 2008
Forget Page Views: Here’s How to Get Your Most Valuable Customers Engaged With Your Web Site and Increase Your...
John Strabley
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November 13, 2008
The £500 Million Transpromo Opportunity: But Make Sure Your Message Lands in the Right Mailbox
Yolanda Noble
-
November 13, 2008
Take Three Bites at the Customer Value Cherry
Graham Hill
-
November 13, 2008
Enrich Your Customer Data Diet to Raise Your Customer IQ
William Band
-
November 11, 2008
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