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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 145
Customer Analytics
How to Get Everyone Working to the Same Customer Experience Goal
Colin Shaw
-
February 27, 2009
CBM News: Salesforce.com, Surado, Zoho, Amdocs and… Borat?
David Sims
-
February 26, 2009
CRM vs. Call Centers: Whose Fault Is It?
David Sims
-
February 26, 2009
Get Hummingbirds in Heat, a.k.a. Salespeople, Using CRM
David Sims
-
February 24, 2009
The Pollution Solution: Executing Effective Loyalty Marketing Bonuses
Kelly Hlavinka
-
February 23, 2009
Seven Trends Driving Contact Center Innovation
Donna Fluss
-
February 20, 2009
CBM News: Maps To Bernie Madoff’s House “Hot Sellers” for CRM Vendor
David Sims
-
February 19, 2009
CRM Best Practices Explained: ROI
David Sims
-
February 19, 2009
The CCO & Company Sustainability
Phil Olivieri
-
February 18, 2009
Is the Bail out to the corporation good?
Firozali A. Mulla
-
February 18, 2009
Measure Customer Value the Customer’s Way
Lynn Hunsaker
-
February 17, 2009
One Simple Rule to Avoid CRM Failure, Comrade.
David Sims
-
February 16, 2009
Should You Ask for Steep Discounts in a Recession?
Graham Hill
-
February 16, 2009
Would You be a Better Marketer if You Calculated Cost of Unwanted Email?
Akin Arikan
-
February 15, 2009
Marketers, This is Your Time to Innovate and Lead, Not Hunker Down
Naras Eechambadi
-
February 13, 2009
CBM News: Spring ’09 CRM from Salesforce, ERP from Sage on This Happy Paraskavedekatriaphobia Day!
David Sims
-
February 12, 2009
Find Your Optimal Market Position Before Measuring Your Customer Experience
Mark Binns
-
February 7, 2009
Marketers and Researchers Must Do More to Ensure Real Respondents
John Ouren
-
February 5, 2009
How Can a Simple Question Increase Attendance at Your Next Event?
Carson Poppenger
-
February 3, 2009
How to Choose a Lead Scoring System
Jame Ervin
-
February 3, 2009
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