Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Search
About Us
Terms of Use
Privacy Policy
Advertise
How to Contribute
Join
Log In
Sign in
Welcome! Log into your account
your username
your password
Forgot your password? Get help
Create an account
Create an account
Welcome! Register for an account
your email
your username
A password will be e-mailed to you.
Password recovery
Recover your password
your email
A password will be e-mailed to you.
CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 132
Customer Analytics
VoC is not Customer Experience Management
Lior Arussy
-
October 26, 2010
Customer Centric Communications Demands Relevancy
Connie Hill
-
October 22, 2010
Direct Marketing: What’s In a Name?
Steven Permuy
-
October 20, 2010
Customer Care … CRM … Customer Experience — What’s the Difference?
Lynn Hunsaker
-
October 13, 2010
Customer Analytics > Optimizing Collection Efforts, Part2
Roman Lenzen
-
September 28, 2010
Customer intimacy: who is achieving it and who needs work?
Andy Wood
-
September 28, 2010
Using Customer-Driven Marketing to Act Like the Corner Store
Larry Mosiman
-
August 18, 2010
Sprint Answers the Call to Improve Customer Experience: Inside Scoop with Jerry Adriano
Jerry Adriano
-
August 12, 2010
Customer Analytics &; Optimizing Your Collection Efforts, Part1
Roman Lenzen
-
August 6, 2010
Hitting the Mark
Matt Boot
-
July 26, 2010
Strategies for Profitable Customer Acquisition in Banks
Girish P B
-
July 13, 2010
A Sea Change for Card-based Loyalty Strategies
Kelly Hlavinka
-
July 2, 2010
The Nerd-Geek Venn Diagram Applied to Analytics
Akin Arikan
-
June 27, 2010
Time to Harmonize Your Cross-Channel Customer Experience
Bob Thompson
-
June 21, 2010
Go Far Outside to Keep Customers In (And Maybe Bring a Few Back)
David Mangen
-
June 15, 2010
The Great American Love Affair
Tony Lopresti
-
June 14, 2010
SAS and Sword Ciboodle Partner Up
Marshall Lager
-
June 9, 2010
Social CRM – Stop The Hype! – Get Ready
Lior Arussy
-
June 2, 2010
CRM Paradigm Shift
Harish Kotadia
-
May 30, 2010
The View From Over There: MDM Making Inroads With International Decision Makers
Ravi Shankar
-
May 25, 2010
1
...
131
132
133
...
168
Page 132 of 168
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
-
April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
-
April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
-
April 23, 2024