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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Contact Center
Page 102
Contact Center
“Please Enter Your Number. Please Enter Your Number”; Contact Technology Shouldn’t Be This Hard
Bill Price
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July 14, 2008
Technology Needs to Enable, Not Inhibit, Excellent Service
Shaun Smith
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July 7, 2008
Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream–and Your Customer Focus
Scott Herron
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July 7, 2008
Kroger Loyalty Card Could Save Your Life
Randy Saunders
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July 5, 2008
“We’ve Made This Customer’s Life Hell”: There Are Fun, Easy Ways to Give Your Agents Everything They Need to...
Bill Price
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June 30, 2008
New Ventana Research Benchmark Reveals Slow Customer Experience Management Adoption
Randy Saunders
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June 26, 2008
Laplink Joins the “Clueless” Parade: Why Great Products Aren’t Great Without Excellent Customer Service
Dick Lee
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June 26, 2008
Why Do You Use an Umbrella?: The Best Sales Questions Dig Beyond the Obvious
Andrew Rudin
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June 26, 2008
CEM in the Contact Center
Shaun Smith
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June 24, 2008
Have the Customer at the Heart of What You Do and Your Business Will Benefit
Alison Bond
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June 23, 2008
Spinning Straw Into Gold: Turn Customer Feedback Into Business Success
Richard Morrison
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June 23, 2008
Your Contact Center Can Bolster Retention, Drive Value and Lower Your Costs–if You’d Just Stop Ignoring It
David Rance
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June 16, 2008
“Our Computers Don’t Talk to Each Other.” No Kidding!
Andrew Rudin
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June 14, 2008
Two More Clueless Companies Pour New Customers Into a Bottomless Bucket
Dick Lee
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June 10, 2008
How Fit Is Your Customer Service Department?
Adrian Miller
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June 10, 2008
The Night the System Played Santa: IT and the Front Office Create Magic for Your Customers When They Work...
Denis Pombriant
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June 9, 2008
Make Your Organization Sustainable: Align It to the Benefits Customers Want
Alison Bond
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June 2, 2008
Are You Easy?
Adrian Miller
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May 27, 2008
Turning Collections Into a Positive Customer Experience
Bill Brown
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May 27, 2008
“Because I Said So” Doesn’t Cut It: Build Bonds With Your Employees to Enhance Your Customer Relationships
Bob Furniss
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May 26, 2008
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Juan Jaysingh
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Dianne McCoubrey
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Dhaval Sarvaiya
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April 23, 2024
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Kathryn Murphy
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April 23, 2024
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Annette Franz
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April 23, 2024