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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 262
Customer Loyalty
Discovering and Preserving New Worlds of Loyalty
Kelly Hlavinka
-
July 29, 2010
Are You a Hoarder?
Barry Dalton
-
July 27, 2010
Amazon customer philosophy is behind earnings miss
Charles Nicholls
-
July 26, 2010
Creature of Habit
Bill Brohaugh
-
July 26, 2010
Hitting the Mark
Matt Boot
-
July 26, 2010
Investor statements: firms need to get personal
Patrick Headley
-
July 26, 2010
Should you stop trying to “exceed customer expectations”?
Anne Miner
-
July 21, 2010
FeedMagnet – Pragmatic Social Marketing on Display
John Ryan
-
July 20, 2010
Users Don’t “Like” Facebook — Satisfaction Scores Scrape Bottom with Airlines & Cable
Bob Thompson
-
July 20, 2010
The Durbin Effect – Which Path Will the Industry Take?
Kelly Hlavinka
-
July 19, 2010
A lesson from LeBron James for loyalty marketers
Sharon Goldman
-
July 16, 2010
Will You Still Woo Me When I’m 94?
Lisa Biank Fasig
-
July 15, 2010
Engineer a customer-centric organization
Cheryl Hanna
-
July 13, 2010
Net Promoter Links to Recency-Frequency-Monetary (RFM)
Tim Tyler
-
July 9, 2010
Luxury has gone to your head
Bill Brohaugh
-
July 9, 2010
Playing Offense: TRB Takes Hold at Regions Bank
Kelly Hlavinka
-
July 7, 2010
Creating an Engaged Customer Community
Dave Cooke
-
July 7, 2010
Want deeper insight into customer loyalty? Go see “Up in the Air”.
Francis Buttle
-
July 4, 2010
The Strategic Marketing Case for Customer Advocacy Measurement
Michael Lowenstein
-
July 2, 2010
Passion, Parades and Customer Loyalty
Jill Griffin
-
July 1, 2010
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Carl Garner-Watts
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March 27, 2024