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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 5
Voice of Customer
Guide to Being a Strong Customer Advisory Board Executive Sponsor
Rob Jensen
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October 12, 2023
It’s not about what you want
Nicholas Zeisler
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October 12, 2023
Using AI to Understand Customer Sentiment: Sentiment Analysis in Social Media
Ashesh Shah
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October 10, 2023
Empowering Education: The Impact of Student Feedback
Vinod Janapala
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October 3, 2023
Don’t DM the CEO: Six Support Agent Solutions to Make Unhappy Customers Happy
Mukesh Mirchandani
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October 1, 2023
Voice of the Customer: The Foundation of a Connected Experience
Annette Franz
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October 1, 2023
3 Ways Customer Success Helps B2B Marketing Teams Become Better
Devin Pickell
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September 28, 2023
Dear CEO, to understand the customer, you have to become the customer
Steven Van Belleghem
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September 28, 2023
How to Successfully Implement a Customer Listening Program
DeAndra Jean-Louis
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September 22, 2023
Angry Feedback is Still Valuable Feedback
Jeremy Watkin
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September 20, 2023
Maybe just stop doing VoC?
Nicholas Zeisler
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September 16, 2023
Take a Lesson from Gibson Guitars — Move Beyond CX to Future-Proof Your Company
Dave Fish
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September 14, 2023
Why Interview Customer Advisory Board Members? 8 Tips for Success
Rob Jensen
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September 14, 2023
Emotion in Motion: Why Feelings Fuel the Future of Business
Jaakko Männistö
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September 10, 2023
Can the B2B CX Measurement Conundrum Be Solved?
Howard Lax
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September 7, 2023
Building CX in Healthcare With Patient-centered Care Values and New Technologies
Sajid Mohamedy
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August 28, 2023
Guide For Implementing Restaurant Customer Feedback Software
Vinod Janapala
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August 28, 2023
How Negative Reviews Impact Brand Image
Jane Grin
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August 25, 2023
Revisiting the Big Ass Fans story and what happened next – Interview with Carey Smith of Unorthodox Ventures
Adrian Swinscoe
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August 24, 2023
Customer Interaction: 7 Lessons for Lowe’s—Or Any Company That Sends Net Promoter Surveys
Martha Brooke
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August 24, 2023
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Page 5 of 182
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024