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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 172
Voice of Customer
Touchpoint eXperience With PwC
Daryl Choy
-
February 17, 2008
Long-Tail Diamond Mine Discovered
Jeremy Cox
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February 15, 2008
A Sales Team Needs More Than “High ROI” and “Low TCO” To Compete
Andrew Rudin
-
February 14, 2008
Customer Service Is the Best Brand Ambassador for Any Company
David Rance
-
February 12, 2008
Help Employees Grok Customers
William Band
-
February 12, 2008
Tap Into a Wealth of Information: Put Your Employees on Advisory Councils
Jim Barnes
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February 11, 2008
HP’s Demo Days Turn Employees Into “Brand Ambassadors”
Liz Roche
-
February 11, 2008
Is Hyatt Customer-Centric or Environment-Centric?
Daryl Choy
-
February 10, 2008
Budgeting for Marketing Research–Seven Approaches
Bob Kaden
-
February 8, 2008
Goofus and Gallant Make CRM Decisions
Andrew Rudin
-
February 7, 2008
Employees as Ambassadors: Should We Bother?
Jim Dickie
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February 6, 2008
Inside-Out Advocacy: Link Employee Attitudes and Actions to Customer Loyalty Behavior
Michael Lowenstein
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February 4, 2008
Research Results: Complaint-Handling Processes Drive Up Customer Retention
Francis Buttle
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January 31, 2008
What Should You Do? Experience the Brand or Brand the Experience ?
Graham Hill
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January 31, 2008
Real Research Versus the “Microwave Kind”
Bob Kaden
-
January 30, 2008
Bass Pro Shops: Customer Experience, Employee Engagement
John Todor
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January 30, 2008
Value Added? It Depends on Who is Paying
Bob Apollo
-
January 29, 2008
Building Loyalty the Southwest Way: Let Your Customers Drive the Discussion
Vandana Ahuja
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January 28, 2008
Social Computing Enables Private Relationship Networks, Too
Bob Thompson
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January 28, 2008
Optimizing Your Customer Portfolio: Who’s Covering Your Tail?
Jeremy Cox
-
January 27, 2008
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