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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 171
Voice of Customer
Changing Rooms: This Time, It’s Personal
Phil Dourado
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March 21, 2008
Customer Feedback Professionals Do Not Believe the NPS Claims
Bob Hayes
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March 20, 2008
Take Me to My Happy Place
Phil Dourado
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March 20, 2008
Recalibrating the Meaning of “Relevant”
Elana Anderson
-
March 15, 2008
Customer Feedback Programs Best Practices: An Empirical Investigation
Bob Hayes
-
March 13, 2008
Customer Service Is in the Best Position To Deliver the Customer Strategy
David Rance
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March 11, 2008
Your Customer Complaints Could Be Costing You More Than You Realize
Francis Buttle
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March 11, 2008
Using CRM to Win in a Recession
Graham Hill
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March 5, 2008
Measuring CEM
Shaun Smith
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March 4, 2008
Can Mickey Make Friends With the Dragon?
Daryl Choy
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March 4, 2008
Meet Chris Blatnick–an Employee Evangelist!
Judy McLeish
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March 3, 2008
Why Do Companies Fear Customer-Alignment Screening?
Dick Lee
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March 3, 2008
Honor Thy Customer Before He Leaves–Not After
Andrew Rudin
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February 28, 2008
Strategic Questions Will Uncover Strategic Opportunities
Andrew Rudin
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February 26, 2008
Is Your Customer Certifiable? Take the Test To Find Out!
Judy McLeish
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February 22, 2008
Attention Retention and Demos
Peter Cohan
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February 21, 2008
Making a Case for “Overhead”
Jonathan Narducci
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February 20, 2008
Walking in the Customer’s Shoes
Elana Anderson
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February 20, 2008
Web 2.0: The New Better Business Bureau
Akin Arikan
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February 19, 2008
Is Sales Necessary? … Or Necessarily Evil?
Andrew Rudin
-
February 18, 2008
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