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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 170
Voice of Customer
Bad Service Can Sabotage a Great Product
David Rance
-
April 17, 2008
Please, Sir, May I Have a 10?: The Sad State of Customer Satisfaction “Research”
Jim Barnes
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April 14, 2008
The New Golden Rule
Phil Dourado
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April 13, 2008
Could the “Exciting Bank” Experience Strategy Destroy Value?
Judy McLeish
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April 7, 2008
To Build an Emotion-Packed High-Performance Brand, You Have to Go All the Way
Colin Shaw
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April 7, 2008
When It Comes to Customer Experience, Saturn Runs Circles Around the Competition
Chris Stiehl
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April 7, 2008
Top Ten Reasons To Skip Research and Buy a Porsche
Bob Kaden
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April 5, 2008
Yet More Auto-Demo Hell: A “Customized” Recorded Demo?
Peter Cohan
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April 4, 2008
Wooing Customers in a Weakened Economy
Chris Stone
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April 3, 2008
More on Auto-Demo Hell …
Peter Cohan
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April 3, 2008
If Jack Nicholson Were Your Customer
Phil Dourado
-
April 1, 2008
The Antidote to Negative Online Reviews
John Todor
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March 31, 2008
SalesFORCE Versus MIGHTYsoft: Not Much To Choose From
Dick Lee
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March 27, 2008
“Age Verification Bypassed by Cashier”
Andrew Rudin
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March 26, 2008
Lessons From Toyota in Moving From a “Push” to a “Pull” Economy (in Memory of Joseph Juran)
Phil Dourado
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March 26, 2008
Customer Loyalty and Customer Lifetime Value
Bob Hayes
-
March 25, 2008
Automating the Suggestion Box
Denis Pombriant
-
March 25, 2008
Auto-Demo Hell
Peter Cohan
-
March 24, 2008
Make Your Company Easy To Do Business With
Denis Pombriant
-
March 24, 2008
Co-creation: Turkey and Cranberry Soda
Phil Dourado
-
March 21, 2008
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Page 170 of 182
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