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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 155
Voice of Customer
CBM News: Kana, nGenera, Parature and Nude In-Flight Instructions
David Sims
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July 2, 2009
When Should You Stop Being a “Patient” and Start Becoming a “Customer.”
Dick Lee
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June 29, 2009
Will Less Variety Change Your Customer Experience?
Alan See
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June 29, 2009
How to Leverage the Difference Between Shoppers and Buyers
Alan See
-
June 27, 2009
CrowdService: A Clear and Present ROI for Social CRM
Bob Thompson
-
June 26, 2009
The Touch of Remarkable Service
Chip Bell
-
June 26, 2009
Customer Experience Improvement Through a “Learning Relationship”
Jeff Gilleland
-
June 25, 2009
CBM News: NetSuite, NetBooks, Michael Jackson and Social Media in CRM
David Sims
-
June 25, 2009
“Our Customer Did Not Leave” Is Not A Customer Strategy
Lior Arussy
-
June 25, 2009
The Nobility of Service
Chip Bell
-
June 25, 2009
Crafting Happy Processes
Chip Bell
-
June 25, 2009
Incenting Imaginative Service
Chip Bell
-
June 25, 2009
Why GM Could Never Reach Out to Customers (and Why It’s Likely to Fail Again)
Dick Lee
-
June 24, 2009
The 8 Sources of Sales and Marketing Waste – Updated
Bob Apollo
-
June 22, 2009
Co-creating Experiences Fit for Customers
Graham Hill
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June 22, 2009
Packaged Application Testing CRM – Plug-and-Play
Kajal Das
-
June 21, 2009
CBM News: “Ultimate” Customer Service Integration: IBM, Microsoft, Federal Reserve, Vatican…
David Sims
-
June 18, 2009
“The World Does Not Revolve Around You”
Gary Schwartz
-
June 18, 2009
The Service Leader as Purple Maker
Chip Bell
-
June 12, 2009
What Great Service Leaders Actually Do
Chip Bell
-
June 12, 2009
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