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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 151
Voice of Customer
How to Conquer the Loyalty Threat: Three Remedies for Search-and-Switch Customers
Jill Griffin
-
October 8, 2009
CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!
David Sims
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October 8, 2009
Kneeing Customers in the Groin — the HP Way
David Sims
-
October 8, 2009
FTC helps to stop the new Blog ‘BS’
Axel Schultze
-
October 7, 2009
K.I.S.S. Your Microsoft Call Center.
David Sims
-
October 6, 2009
The Power of the Network: Why loyalty marketing is essential to harnessing customer word-of-mouth
Rick Ferguson
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October 6, 2009
What Can the Navy SEALs Teach You About Your Customers?
Nick Wassenberg
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October 6, 2009
Have Consumers Fired Another “Shot Heard ‘Round the World?”
Dick Lee
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October 5, 2009
For CDC’s CRM, China’s Number Two!
David Sims
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October 1, 2009
CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife
David Sims
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October 1, 2009
Customer Buying Patterns have Changed. What’s Your Plan?
John Todor
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September 29, 2009
Let The U.S. Army Fight For Your Customer Loyalty
David Sims
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September 28, 2009
Could Circumstances Force At Least One Mega-Bank to Go Outside-In?
Dick Lee
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September 27, 2009
How to Put Customer Needs at the Centre of Business Strategy
Graham Hill
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September 27, 2009
CBM News: NetSuite Offers ‘End Of Life’ Counseling for SAP Clients
David Sims
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September 24, 2009
Going, Going, Gone! e-commerce Erases More Than Paper Money
Andrew Rudin
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September 24, 2009
The Seven Deadly Sins of a B2B Voice of the Customer Program – and How to Avoid Them
Nick Wassenberg
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September 22, 2009
If Mystery Shopping Is So Useful, Why Do Retailers Dislike It So Much?
David Rich
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September 18, 2009
CBM News: Stellar’s MCR Is Not CRM, MyStarbucks Ideas ‘Suck’
David Sims
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September 17, 2009
Differentiating From Your Competition – Overcoming Seller Deficit Disorder – Part 4
John Kaplan
-
September 16, 2009
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Dhaval Sarvaiya
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