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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 150
Voice of Customer
A Great New Analytical Application from Nexidia (and an Idea to “Improve” It)
Esteban Kolsky
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October 28, 2009
What is “social selling”?
Axel Schultze
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October 23, 2009
Self-Service: A Bridge Too Far?
Eric Camulli
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October 23, 2009
CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)
David Sims
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October 22, 2009
CRM News: Map Your Relationships; The Customer Service Death Rattle
David Sims
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October 22, 2009
CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’
David Sims
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October 20, 2009
“They (consumers) are staging a debtors’ revolt” – Suze Orman
Dick Lee
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October 19, 2009
News Roundup: Things That Happened Last Week (And Some Analysis)
Esteban Kolsky
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October 18, 2009
Adding Elegance to the Experience
Chip Bell
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October 17, 2009
CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops
David Sims
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October 15, 2009
Channel Choice
Darren Ponsford
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October 15, 2009
CRM Tool Academy: Google Wave’s Customer Conversations Might — Just Might — Change Everything.
David Sims
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October 14, 2009
CRM Tool Academy: Corral All Your Social Media, Facebook, Twitter, VoIP, E-Mail Onto One Interface
David Sims
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October 13, 2009
Want To Be More Customer-Focused? Stop Being Defensive.
David Sims
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October 13, 2009
Dinner-Table Conversation: Grocery customers are talking–but not about what you’d expect
Kelly Hlavinka
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October 13, 2009
Driving Customer Loyalty Behavior Through Employee Ambassadorship vs. Employee Engagement
Michael Lowenstein
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October 12, 2009
Social Networking Platforms are Valuable Listening Posts
Alan See
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October 11, 2009
“On-Shoring” Customer Service?On the Cusp of Becoming a Competitive Differentiator?
Dick Lee
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October 11, 2009
Royal Mail strikes hope for customer experience
Shaun Smith
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October 11, 2009
The End of Face to Face or Phone Introductions
Axel Schultze
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October 8, 2009
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024