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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 149
Voice of Customer
Social CRM – Measure it, harness the benefits in tandem – A Balanced Scorecard Interpretation
Venkat Raman
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November 30, 2009
Freestyle Service
Chip Bell
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November 29, 2009
Improving Customer Experiences – Is It Still Important Or Is Price The Only Thing That Matters?
Scott Glatstein
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November 23, 2009
Discover Intended Outcomes to Manage Customer Experience Effectively
Lynn Hunsaker
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November 23, 2009
Customer Centric Organizations – The Price Of Failure
Lior Arussy
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November 18, 2009
The Reward Cardholders’ Bill of Rights: Why issuers should hold these truths to be self-evident
Rick Ferguson
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November 17, 2009
Gathering Business-to-Business Customer Feedback: Three Rules to Break
Nick Wassenberg
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November 17, 2009
Can only “Born Again” Convert Companies Reach Customer-Centricity?
Dick Lee
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November 16, 2009
Please Give Us a ‘Highly Satisfied’ Rating!?!
Lynn Hunsaker
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November 13, 2009
Social Media Tools Week – A social media case in itself.
Axel Schultze
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November 12, 2009
Social Selling and Corporate Social Responsibility are Natural Bedfellows
Andrew Rudin
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November 11, 2009
The Roadmap to SCRM – Part 4 of 5
Esteban Kolsky
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November 10, 2009
Energize your company with a clear customer promise
Robbert Bouman
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November 9, 2009
Dangers of Dumbing Down Customer Research
Jim Barnes
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November 5, 2009
Social Networking = Opportunity
Greg Gianforte
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November 5, 2009
Planning Your Customer Experience? Listen To Your CEO!
Lior Arussy
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November 4, 2009
Siamese Dream: The fantasy of separating the inseparable
Rick Ferguson
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November 3, 2009
Desperation Also Breeds Contempt
Barry Goldberg
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November 2, 2009
CRM News: NetSuite’s SRP, RightNow, Ciboodle, Stupidest Criminal Alive
David Sims
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October 29, 2009
CRM Tool Academy: Finally — Get Instant Customer Feedback on IPhone Without Being An IPhone Dork
David Sims
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October 28, 2009
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