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Customer Experience

Rapid Decision Making enabled thru Lean Accounting

Joseph Dager -

Predictability is an under-rated Customer Experience Characteristic

John Corrigan -

Reward programs instrumental for customer loyalty

Cheryl Hanna -

The 12th Reason why Sports Clubs Should Take the Lead in Social Media and Social CRM

Kristian Gotsch -

The 4 B’s of Buyer Experience Innovation

Tony Zambito -

Have you been lying to your customers to improve the customer experience?

Alan See -

Browser to buyer: it’s the stories that sell

Marc Sokol -

Can Voice of Customer deliver?

Joseph Dager -

Book Recommendation: Just Listen

Jack Malcolm -

The continuing chase for the “next customer.”

Mickey Lonchar -

Common themes for Business Success with CRM

Dick Wooden -

Are you stuck on the delight the customer merry-go-round?

Adam Ramshaw -

A world without BPM?

Thomas Olbrich -

Is Customer Loyalty Dead?

Dennis Snow -

Customer Experience vs. Profitability

Axel Schultze -

Google Instant and Google Priority Inbox: One is a Winner, One Is Not

Jim Haughwout -

How Oracle translates customer insight into revenue

Christopher Brown -

Best Buy is a poster boy of Outside-In, Are they done yet?

Steve Towers -

“You’re not from around here, are you?”

Alan See -

Does Social Media Improve Customer Loyalty? Customer Feedback Programs Best Practices Survey

Bob Hayes -
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