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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 889
Customer Experience
In-N-Out uses simplicity, efficiency, code words and the bible to maximize #custserv
Stan Phelps
-
May 22, 2011
Building a better bike involves analysis and understanding your consumers
Wendy Soucie
-
May 22, 2011
A Zagat for hotels
Vijay Dandapani
-
May 22, 2011
Linking Customer Feedback Metrics to Business Metrics: Establishing the Value of your Customer Feedback Program
Bob Hayes
-
May 22, 2011
20 Best Practices in Customer Feedback Programs: Building a Customer-Centric Company
Bob Hayes
-
May 22, 2011
Better World Books: a great example of hi-touch relationship marketing
Maz Iqbal
-
May 22, 2011
Social customer care: Moving beyond transactional customer relationships with social media
Guy Stephens
-
May 21, 2011
Mitchells and Wufoo hug their customers with handwritten notes
Stan Phelps
-
May 21, 2011
Social Flow in Gameful Design
Larry Irons
-
May 21, 2011
Million Dollar Customer Loyalty Lesson That CEO Entrepreneurs Can Learn From the Royal Wedding
Nick Vaidya
-
May 21, 2011
Wired and Dangerous: The New Normal Customer
Chip Bell
-
May 21, 2011
Customer Empowerment 2.0
Matt Johnson
-
May 20, 2011
On dynamic capabilities and customer knowledge co-creation
Chris Lawer
-
May 20, 2011
Boy, Did I Screw Up My Project . . . and How You Can, Too!
Andrew Rudin
-
May 19, 2011
Social customer care: Thinking about the wait
Guy Stephens
-
May 19, 2011
The three pillars of customer-centricity
Maz Iqbal
-
May 19, 2011
How do you treat your past customers?
Matt Heinz
-
May 19, 2011
The great debate on handling customer complaints
Cheryl Hanna
-
May 19, 2011
The Assumptive Close of Facebook App Registrations
Marc Meyer
-
May 19, 2011
Podcast on process quality
Thomas Olbrich
-
May 19, 2011
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