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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 521
Customer Experience
Challenge for CPG: Focus on the basket, not the trolley
Mark Sage
-
September 13, 2014
How Dinner Lab Brings Customers Into the Experience Design Process – Differentiating and Profiting While They’re At It.
Michael Hinshaw
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September 13, 2014
Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse – Interview with...
Adrian Swinscoe
-
September 13, 2014
Don’t Run from Customer Reviews
Flavio Martins
-
September 12, 2014
Do choices enhance or decimate customer experience?
Dateme Tamuno
-
September 12, 2014
How does customer experience pay? Check out your portfolio
Jim Tincher
-
September 12, 2014
Disruptive Tech is not always good – A retrospective.
Leigh Durst
-
September 12, 2014
Predictive analytics and customer experience can be a dangerous mix
Scott Brinker
-
September 12, 2014
Do Your CX Improvements Rob Peter to Pay Paul?
Annette Franz
-
September 12, 2014
The ROCX (Return on Customer Experience)
Leslie Pagel
-
September 12, 2014
A Lesson Your Business Could Learn from the Ray Rice Video
Joseph Michelli
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September 11, 2014
Employee Culture: Why Amazon is on Top and Bank of America Isn’t
Colin Shaw
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September 11, 2014
Faces of Customer Experience: Richard Shapiro
Adam Toporek
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September 11, 2014
What is B2B? What does Business to Business mean?
John Coldwell
-
September 11, 2014
Cross-Channel Service Continuity
Peter Leppik
-
September 11, 2014
Perception is Reality
Alan See
-
September 11, 2014
How to Make Getting Feedback From Customers Even Harder
Jeannie Walters
-
September 11, 2014
Shhh! (The Secret Ingredient to Customer Insights)
Ed Stalling
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September 11, 2014
One-Trick Ponies and Customer Loyalty Behavior
Michael Lowenstein
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September 10, 2014
Would NPS be better if its scale only had three numbers?
Adrian Swinscoe
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September 10, 2014
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Adrian Swinscoe
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April 17, 2024
The Fine Art of Experience Pruning… Because Sometimes Less is More
Dave Fish
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April 16, 2024
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