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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 123
Customer Strategy
How Can a Customer-Centric Auto Mechanic Achieve Profitable Growth?
Gwynne Young
-
December 20, 2005
(With Apologies to the Borg) Resistance Is Not Futile
Barry Goldberg
-
December 13, 2005
Good-Bye Yellow Brick Road: CRM’s Fairytale Start Fades Into a Pragmatic Finish
Dick Lee
-
December 12, 2005
The Balanced Scorecard Makes Intangibles Tangible and Your Strategy Workable
Paul Niven
-
December 6, 2005
Introducing the Chief Listening Officer
David Jackson
-
November 29, 2005
SMEs Can Put the Customer on Top With Customer Teams
Jay Curry
-
November 29, 2005
The System Won’t Work, Unless Your Training First Focuses on Strategy
Silvana Buljan
-
November 29, 2005
Metrics Drive Behavior–Always
Malcolm Wicks
-
November 15, 2005
In Marketing Analytics, Business Needs Drive Technology Adoption
Naras Eechambadi
-
November 15, 2005
On-Demand Helps Put the Customer in the Driver’s Seat: An Interview With RightNow’s Greg Gianforte
Greg Gianforte
-
November 14, 2005
Before Selecting Software, Take the Road Less Traveled: Business Analysis
Dick Lee
-
November 8, 2005
Marketing Can Be Accountable and Creative: An Interview With Naras Eechambadi
Naras Eechambadi
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November 7, 2005
Removing Silos: A Big Box Retailer That Didn’t Know Jack Now Knows Him Very Well
Gary Sirek
-
November 1, 2005
The Business-IT Moat: There’s a Way To Bridge the Yawning Knowledge Gap
Dick Lee
-
November 1, 2005
Avoid Fist-Fights and First Figure Out Who Owns the Customer
Barry Goldberg
-
November 1, 2005
De-Silo Your Contact Workers and Build Value for the Entire Company
Chad McClennan
-
October 24, 2005
Do Operations Profit Centers Detract From Customer Profitability?
David Farlow
-
October 24, 2005
Sales + Service = Customer Satisfaction
Rusty Gordon
-
October 17, 2005
Contact Reps’ Performance Needs To Tie to Sales
Barbara Poole
-
October 17, 2005
Hiring for a Profit Center: Find the Overlap in Sales and Service
Barbara Poole
-
October 9, 2005
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