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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 110
Customer Strategy
Do Customers Care About Your Green-ness?
John Todor
-
July 23, 2007
Connect the Dots From Product to User Experience
Jeanne Bliss
-
July 23, 2007
The Power of Customer-Generated Reviews
John Todor
-
July 20, 2007
The High Cost of Customer Aggravation
John Todor
-
July 18, 2007
The Sadness Surrounding CRM
Dick Lee
-
July 16, 2007
87% of Customers Would Switch to Brands That Do Good
Graham Hill
-
July 16, 2007
If You Just Count Customers as “Speed Kills,” You’ll Kill Your Business Growth
Jeanne Bliss
-
July 16, 2007
Why Do We Give Customer-Centric Planning Such Short Shrift?
Dick Lee
-
July 16, 2007
Should Sprint’s Customer Managers Be Fired?
Graham Hill
-
July 12, 2007
Best Practices Aren’t Necessarily Best for Your Business
Jim Barnes
-
July 12, 2007
Sprint Fires Its Unprofitable Customers
Graham Hill
-
July 10, 2007
SMS: The Center of the Social Media Universe
Graham Jarvis
-
July 10, 2007
Dissatisfied? Then Just Stop Buying
Graham Hill
-
July 10, 2007
iPhone After the Sales Honeymoon
Graham Hill
-
July 10, 2007
The Profitability of Dissatisfied Customers
John Todor
-
July 9, 2007
Good Service Doesn’t Mean Customer-Centric
Paul Greenberg
-
July 9, 2007
If You Want Customer-Centricity to Take Hold for the Long Term, You Need Full-Fledged CRM Training
Silvana Buljan
-
July 9, 2007
iPhone Sales Sizzle and Communities of Interest Come Alive
John Todor
-
July 5, 2007
Expanding the Customer Experience in Time (Part II)
John Todor
-
July 3, 2007
The iPhone: Changing the Face of Marketing?
Graham Hill
-
July 3, 2007
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Page 110 of 127
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