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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 109
Customer Strategy
Co-Creation of a Hospital and the Customer Experience
John Todor
-
August 14, 2007
Decision Logic: One of Those Dirty Little Secrets
Dick Lee
-
August 14, 2007
Alignment Really Does Make a Difference–to Customers and Employees
David Rance
-
August 14, 2007
The Evolution of Customer-to-Customer Relationships
John Todor
-
August 13, 2007
Co-Creation of the Fiat 500
John Todor
-
August 13, 2007
Customers Really Don’t know What To Expect: Why Asking About Customer Expectations Is Often Not Helpful
Jim Barnes
-
August 11, 2007
Do You Really Need a Chief Marketing Officer?
Graham Hill
-
August 8, 2007
The Origin of Winning, Part III
Daryl Choy
-
August 8, 2007
Can Social Media Be Used by Corporates To Manage Customer Satisfaction?
Vandana Ahuja
-
August 7, 2007
Lawyers, Too, Can Benefit From CRM
Silvana Buljan
-
August 6, 2007
Approaching the U.S. Market, Global Retail Giant Tesco Will Continue to Build Loyalty Through Research
Tim Phillips
-
August 6, 2007
What Is Your Brand Quotient BQ?
Graham Hill
-
August 1, 2007
Three Perspectives on “CRM” Reveal Limited Win-Win Thinking
Bob Thompson
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July 31, 2007
Think About “Fit.” It Will Build Relationships
Jim Barnes
-
July 26, 2007
The Facts on Word of Mouth
John Todor
-
July 26, 2007
How Customers Think About Value. And What To Do About It
Graham Hill
-
July 25, 2007
When Consumer “Watch Dogs” Bite Consumers
Dick Lee
-
July 23, 2007
Do Customers Care About Your Green-ness?
John Todor
-
July 23, 2007
Connect the Dots From Product to User Experience
Jeanne Bliss
-
July 23, 2007
The Power of Customer-Generated Reviews
John Todor
-
July 20, 2007
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