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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 4
Customer Loyalty
If CVS’s ‘True Cost’ Drug Pricing Passes The Test, It Could Save An Industry
Jenn McMillen
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January 3, 2024
Unlocking Loyalty Potential: How a Customer Data Platform Supercharges Your Rewards Program
Megan McDonagh
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January 3, 2024
New Data from Glassbox Reveals Consumer Expectations Versus Reality for Digital Holiday Shopping Experiences
Debbie Braney
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December 27, 2023
Improve Customer Experience with AI: Strategies and Best Practices (2024)
Piyush Gupta
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December 27, 2023
IT Leadership challenges and tips to overcome them
Guruprasad Pammi
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December 27, 2023
Earning the Greatest Gift of the Season: Customer Loyalty
Manu Mathew
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December 22, 2023
CX Excellence: Harnessing the Potential of AI in Retail
Michael Ringman
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December 21, 2023
The Best Customer Experience Books of 2023: Exploring Digital, Data, Design, and Centricity – The Power of the 3...
Ricardo Saltz Gulko
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December 21, 2023
Drive Your Revenue & Customer Loyalty Metrics to Bold New Heights in 2024
Dennis DeGregor
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December 20, 2023
Investing In Your Customer Success Team During an Economic Downturn
Devin Pickell
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December 20, 2023
How Target, Kohl’s And Others Are Breaking The Shopper ‘Bracket’ Habit
Jenn McMillen
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December 18, 2023
Why Confusing Inertia With Loyalty Will Eventually Kill Your Business
Colin Shaw
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December 18, 2023
Tips on Creating a Customer-Centric Culture with Steven Van Belleghem
Shep Hyken
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December 15, 2023
4 Ways Companies Sabotage Customer Loyalty
Shaun Belding
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December 15, 2023
True Personalisation is Unworkable for Customer Experience
Ricardo Saltz Gulko
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December 13, 2023
Building customer trust with accurate, accessible product content
Randy Mercer
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December 8, 2023
The Brand Experience and Customer Experience Relationship — Two Sides of the Same Coin
Ed Murphy
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December 8, 2023
Building Customer Trust and Loyalty: The Foundation of Successful Businesses
Denyse Drummond-Dunn
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December 8, 2023
Swifties, Privacy And Hollywood: Why Retailers Should Be Grateful
Jenn McMillen
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December 6, 2023
What’s a marketer’s most powerful tool? Surprisingly, it’s regret!
Colin Shaw
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November 27, 2023
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Page 4 of 319
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024