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Customer Loyalty

Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth

Joseph Michelli -

Stop the Madness! Three Examples of Why Friction Hurts CX

Bill Price -

The Power of a Proactive Customer Service Strategy

Annette Franz -

Restaurant Prices Surge. Are Supermarkets Responding Competitively?

Jenn McMillen -

The Role of Emotional Intelligence in Marketing: Building Authentic Connections with Customers

Juned Ghanchi -

Why the Medical Devices Sector Holds a Higher Standard of Customer Experience

Ricardo Saltz Gulko -

Old Adage, New Outcomes: How Applying Golden Rule Principles Lead to Customer Centricity, Loyalty, and Growth

Sarah Jarvis -

How to Befriend Your Clients: Three Workflows for Lasting Relationships

Egor Kaleynik -

Discover The Surprising Benefits of Adding Friction To Your Experience

Colin Shaw -

How organizations can adapt to meet Gen Z/millennial self-service expectations

Alok Kulkarni -

Beyond Loyalty Programs: A Comprehensive Approach to Loyalty Marketing

Keval Padia -

Do Political Parties Matter When It Comes to Brand Loyalty?

Jenn McMillen -

How Consumer Issues Can Improve Customer Loyalty

Jane Grin -

How to Use Customer Kindness to Make Hard Jobs Suck Less

Dave Fish -

Insider Secrets: What Tradespeople Won’t Tell You and How to Deal with Them

Colin Shaw -

How to Support Your Customers When Transitioning from On-Premises to SaaS Software Deployments

Sheela Bilderback -

The Evolution of Southwest Airlines from Different to Sameness

Mitchell Goozé -

How to Enhance Customer Experience with Essential Soft Skills Training For Your Team

Pamela Eyring -

Turning Feedback into Action: Implementing Changes Based on Customer Input

Oliver Baker -

Make promises, keep them but you don’t have to beat them

Adrian Swinscoe -
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