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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Journey
Page 86
Customer Journey
The Customer Experience Process
Robert Howard
-
November 4, 2008
The Harrah’s Quandary: Will Bad Credit Change the Customer Experience?
Alan See
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October 27, 2008
Loyalty Begins With the Right Customers: Pinpoint Your Marketing Efforts Through Smart Segmentation
Laura Patterson
-
October 23, 2008
Why a Recession Means Doing BETTER, Not Just Doing Less
Graham Hill
-
October 21, 2008
Redesigning Work for Tough Times: CRM Can Play a Crucial Role
Dick Lee
-
October 14, 2008
The Right and Wrong Approaches to Enterprise Master Data Management Journeys
Ravi Shankar
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October 2, 2008
Where Does Value Come From?
Shaun Smith
-
September 28, 2008
Building a Roadmap for Customer-Centricity
Graham Hill
-
September 19, 2008
“It Takes a Leap of Faith” (to Reach Customer-Centricity)
Dick Lee
-
September 15, 2008
Figure Out Why Customers Stay?and Why Some Don’t
Dick Lee
-
September 9, 2008
When Should You Appoint a Chief Customer Officer?
Graham Hill
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September 9, 2008
Have You Had Your “Mac Moment,” Yet?
Kelly Roy
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September 8, 2008
Innovating the Customer Experience to Embrace Everything That Surrounds the Product
Lynn Hunsaker
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August 25, 2008
Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers
Lori Feldman
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August 23, 2008
Stop Telling Your Employees How to Think
Alison Bond
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August 22, 2008
Tear Down Departmental Boundaries and Stop Shooting Yourself in the Foot
Jerry Sparger
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August 22, 2008
Rewiring the Company: How to Complete Customer Circuits
Dick Lee
-
August 13, 2008
That Gee-Whiz Technology and Souped Up Strategy Won’t Get Your Company in Gear Without a Fine-Tuned Process
Dick Lee
-
August 11, 2008
How Do You Sell Cars? Forget Big Change and Just Focus on Making a Strategic Connection to Your Customers
Silvana Buljan
-
August 4, 2008
When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm
Natalie Petouhoff
-
July 28, 2008
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