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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Journey
Page 72
Customer Journey
Memo to Santa
Marc Sokol
-
December 21, 2010
Manufacturing to Healthcare, the Tale of Lean Six Sigma Consultant
Joseph Dager
-
December 15, 2010
Driving customer-centricity: How to NOT spin your wheels
Marc Sokol
-
December 14, 2010
Why you can’t get traction driving customer-centric change
Marc Sokol
-
December 12, 2010
How easy is it to do business with you?
Justin Flitter
-
December 8, 2010
Banking on Feedback
David Heneghan
-
December 7, 2010
The dog metaphor again: why dogs are like enterprise processes.
Ralph Mroz
-
December 7, 2010
The journey toward customer-centricity
Marc Sokol
-
December 7, 2010
Success of Fast Food Restaurants Start With How Customers Order Their Food
Christopher Myers
-
December 6, 2010
The Road to Hell is Paved with good intentions
Steve Towers
-
December 4, 2010
How long should your meeting be?
Joseph Dager
-
December 3, 2010
The 7 step Lean Process of Marketing to Toyota
Joseph Dager
-
December 2, 2010
Using Control Points to Manage in Lean – Flinchbaugh
Joseph Dager
-
November 30, 2010
Customer Centric Sales & Service Policies
Lynn Hunsaker
-
November 26, 2010
Reinvent the B2B Buyer Experience to Grow Revenues
Tony Zambito
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November 21, 2010
How would you change an organization from internally-focused to customer-focused?
Dick Lee
-
November 21, 2010
Drucker and Deming = Lean Marketing
Joseph Dager
-
November 18, 2010
Customer Centric Processes for Stellar Customer Experience
Lynn Hunsaker
-
November 17, 2010
The 4 Critical Ingredients to a Great Customer Experience
John Corrigan
-
November 17, 2010
Customer Experience Management is Uncommon Sense
Lynn Hunsaker
-
November 15, 2010
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