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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 409
Service and Support
Take It From Ritz-Carlton: Data Is Nothing Without the Personal Touches
Joseph Michelli
-
August 18, 2008
Nurture Passion in Your Employees–and Customers
Bob Furniss
-
August 18, 2008
How to Use Twitter for Customer Service
Phil Dourado
-
August 18, 2008
Great Service Has to Be Institutionalized if It Is to Become the Norm
David Rance
-
August 11, 2008
Product Innovation Is Wired Into Apple’s DNA, and It Shows
Denis Pombriant
-
August 11, 2008
The One Good Thing About a Downturn
Phil Dourado
-
August 10, 2008
Can Starbucks Still Be a “Third Place” When Customers Drive Through?
Jim Barnes
-
August 5, 2008
GE’s Jeff Schaper: “We Change Our Focus From the Product Out to the Customer Back”
Jim Dickie
-
August 4, 2008
Don’t Ask if You Can’t Act
Lior Arussy
-
August 4, 2008
How Do You Sell Cars? Forget Big Change and Just Focus on Making a Strategic Connection to Your Customers
Silvana Buljan
-
August 4, 2008
The Wedding Registry: Automation Killed an Age-Old Focus on the Customer
Alan J. Zell
-
August 4, 2008
How to Keep Customers in a Downturn
Phil Dourado
-
August 4, 2008
Using Metaquality to Build Customer-Centric Cultures and Operations
Alan See
-
August 3, 2008
When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm
Natalie Petouhoff
-
July 28, 2008
Airlines Are Passing the Customer Pain Buck
Barry Goldberg
-
July 24, 2008
Power to the (Call Center) People: Next-Best-Action Nudges Agents With a Way to Resolve a Problem
Rob Walker
-
July 15, 2008
“Please Enter Your Number. Please Enter Your Number”; Contact Technology Shouldn’t Be This Hard
Bill Price
-
July 14, 2008
One “Touch” Over the Line: How Many Contacts With Your Customer Is Too Many?
Dick Lee
-
July 11, 2008
Ten Ways to Beat the Recession
Shaun Smith
-
July 8, 2008
Don’t Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse
Jim Barnes
-
July 8, 2008
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