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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 408
Service and Support
Hey Verizon Wireless! There’s a Reason I Use You, Instead of Sprint. Capiche?
Dick Lee
-
September 2, 2008
The Long Wait: An In-Store Customer Experience That Kills Business
John Todor
-
August 27, 2008
How the “Harvard Business Review” Punishes Your Loyalty
Graham Hill
-
August 27, 2008
Don’t Make People Wait. In a Downturn, Use Time to Show You Care
Phil Dourado
-
August 25, 2008
Love Those Lemons: When They Complain, Make Lemonade
Lynn Hunsaker
-
August 23, 2008
Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers
Lori Feldman
-
August 23, 2008
Multichannel Customer Experience: There’s a Role for Technology
Francis Buttle
-
August 21, 2008
Searching for the CRM Holy Grail
Graham Hill
-
August 20, 2008
Don’t Wait to Improve the Quality of Your Product
Alan See
-
August 18, 2008
Take It From Ritz-Carlton: Data Is Nothing Without the Personal Touches
Joseph Michelli
-
August 18, 2008
Nurture Passion in Your Employees–and Customers
Bob Furniss
-
August 18, 2008
How to Use Twitter for Customer Service
Phil Dourado
-
August 18, 2008
Great Service Has to Be Institutionalized if It Is to Become the Norm
David Rance
-
August 11, 2008
Product Innovation Is Wired Into Apple’s DNA, and It Shows
Denis Pombriant
-
August 11, 2008
The One Good Thing About a Downturn
Phil Dourado
-
August 10, 2008
Can Starbucks Still Be a “Third Place” When Customers Drive Through?
Jim Barnes
-
August 5, 2008
GE’s Jeff Schaper: “We Change Our Focus From the Product Out to the Customer Back”
Jim Dickie
-
August 4, 2008
Don’t Ask if You Can’t Act
Lior Arussy
-
August 4, 2008
How Do You Sell Cars? Forget Big Change and Just Focus on Making a Strategic Connection to Your Customers
Silvana Buljan
-
August 4, 2008
The Wedding Registry: Automation Killed an Age-Old Focus on the Customer
Alan J. Zell
-
August 4, 2008
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