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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 405
Service and Support
Lose the Meat Cleaver and Be Smart About Cutting Customer-Facing Staff in a Downturn
Dick Lee
-
December 11, 2008
Building the Case for Customer-Centricity: How to Make Your Customers and the CFO Happy
Bob Thompson
-
December 11, 2008
Be Bold. Be Brave. Be Different. The Future for Contact Centers.
Shaun Smith
-
December 7, 2008
It’s Time to Reinvent Detroit … for Customers
Graham Hill
-
December 5, 2008
Reporting the Marketing News From Lake Wobegon
Alan See
-
December 3, 2008
Does Customer-Centricity Have to Be a Victim of the Economic Downturn?
Jim Barnes
-
December 3, 2008
Customer Service: “Wow'” Versus “Ow”
Lynn Hunsaker
-
December 2, 2008
Bootstrapping Your Customer-Centric Marketing Strategy
Alan See
-
December 1, 2008
Kickball Draft Strategies and Nurturing Relationships
Alan See
-
November 26, 2008
Deutsche Bahn: The Great Train Ticket Robbery
Graham Hill
-
November 25, 2008
Why “Sense & Respond” Marketing Is Critical During the Recession
Graham Hill
-
November 24, 2008
Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity
Bob Thompson
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November 20, 2008
How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers
Roman Lenzen
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November 20, 2008
Customer Experience in Challenging Economic Times, Part 2
Lior Arussy
-
November 20, 2008
Customer Service Efficiency Delivers a New Customer Checkout Experience
Alan See
-
November 19, 2008
How Customer-Driven Innovation Helps Beat the Recession
Graham Hill
-
November 18, 2008
Can Customer Value Be Calculated Within Executive Months?
Alan See
-
November 14, 2008
Take Three Bites at the Customer Value Cherry
Graham Hill
-
November 13, 2008
Is Your Focus Lagging?
Lynn Hunsaker
-
November 13, 2008
Turning Customer Experience Problems Into Opportunities
Alan See
-
November 12, 2008
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