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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 395
Service and Support
CBM News: NetSuite Disses Sage, Cable Guy Causes Recession, Comverse and Infor Partner
David Sims
-
July 23, 2009
Q: Who Should Own Social CRM? A: Not Who You Think!
Graham Hill
-
July 21, 2009
How Companies Build Strong Competitive Advantages During a Recession
Alan See
-
July 19, 2009
CBM News: Lithium, Alterian and The Social Media CRM Wunderkind
David Sims
-
July 16, 2009
Capitalizing on Customer (In)experience
Jim Barnes
-
July 16, 2009
Social Media Ignorance – Case Study PayPal
Axel Schultze
-
July 15, 2009
CRM Association in Japan Awards Leaders in Customer-Centric Relationship Management
Bob Thompson
-
July 13, 2009
The Power is Shifting Away From Corporations
Colin Shaw
-
July 13, 2009
Will Consumers Ever Pay Full Retail Price Again?
Alan See
-
July 12, 2009
Google Analytics Users: We Need New Tools to Turn Website Conversion
Charles Nicholls
-
July 10, 2009
Ready for the Rebound? A Critical Six Point Check-Up
Dick Lee
-
July 9, 2009
CBM News: SAS, TAS and the $6,000 Purse
David Sims
-
July 9, 2009
Can Communities Pay Off?
FranÇoise Tourniaire
-
July 7, 2009
Process Hemorrhaging: Bleeding to death from a thousand pinpricks
Dick Lee
-
July 7, 2009
Social Media Based Customer Experience Strategy
Axel Schultze
-
July 6, 2009
7 Elements of a Good Customer Service Model for Supermarkets
Ma. Merdekah Ybanez-Delid
-
July 6, 2009
CBM News: Kana, nGenera, Parature and Nude In-Flight Instructions
David Sims
-
July 2, 2009
Social Media? DO NOT Start in Marketing
Axel Schultze
-
July 2, 2009
KANA Partners with IBM, Launches “Service Experience Management”
Bob Thompson
-
July 1, 2009
CrowdService: A Clear and Present ROI for Social CRM
Bob Thompson
-
June 26, 2009
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