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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 354
Service and Support
Are your employees customer service super-heroes? They could be if you’d let them!
Keith Schorah
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September 27, 2010
Customer Service Wake Up Call
Jen Kuhn
-
September 24, 2010
Starbucks kicks customers out in New York storm
Cheryl Hanna
-
September 24, 2010
Use innovative ideas to convey customer service priorities to clients
Cheryl Hanna
-
September 23, 2010
Twitter Should Not be a Last Resort for Your Customer Service Department
Neal Schaffer
-
September 23, 2010
Myth: Metrics don’t create great service. They measure great service that you first create! KateNasser
Robert Bacal
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September 22, 2010
Customer Service Mandate?
Dennis Snow
-
September 22, 2010
Interview with Doria Camaraza from American Express – Part 3 of 4
Douglas Hanna
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September 22, 2010
The Customer Experience around Social Commerce
Colin Shaw
-
September 22, 2010
Employing company vision in customer service training
Cheryl Hanna
-
September 21, 2010
How to use Lifetime Value in a short-time environment
Mark Price
-
September 21, 2010
Is Your Company a Customer Sieve?
Vasudha Deming
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September 21, 2010
How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service
Dennis Snow
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September 21, 2010
Reward programs instrumental for customer loyalty
Cheryl Hanna
-
September 20, 2010
Customer Service: Who’s on the Case?
Adam Honig
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September 20, 2010
The continuing chase for the “next customer.”
Mickey Lonchar
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September 20, 2010
Common themes for Business Success with CRM
Dick Wooden
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September 20, 2010
Consumers, customers and clients: The same or different in your business?
Adrian Swinscoe
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September 20, 2010
Are you stuck on the delight the customer merry-go-round?
Adam Ramshaw
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September 19, 2010
Unclear Customer Value leads to Failure
Joseph Dager
-
September 19, 2010
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April 23, 2024
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Dhaval Sarvaiya
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April 23, 2024
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Kathryn Murphy
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April 23, 2024