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6 Social Media Trends You Should Know About in 2024

Syed Balkhi -

Leveraging Financial Data in Sales: Pre-call Planning Done Fast, Done Right

Julie Thomas -

How To Build a Strong Online Presence for Your Law Firm

Abhishek Talreja -

Leading Transformation in a Fast-Paced World

Colleen Stanley -

Subtle Strength: Language Techniques that Win Customers (Without Overt Persuasion)

Frankie Kemp -

A look inside a punk-inspired contact center – Interview with David Powers

Adrian Swinscoe -

Profiling the Key Roles in your Ideal Customers

Bob Apollo -

The Future of Content: Evangelists & Decentralized Media Houses

Michael Becker -

[Book Review] Why Marketers Should Think Like World-Class Poker Players

David Dodd -

The Future of Retail: Leveraging AI for Personalized Experiences & Efficient Operations

Mukesh Mirchandani -

A Question of Balance

Bob Apollo -

Who can?

Nicholas Zeisler -

Trend Watch: How AI Will Fundamentally Change Customer Service in 2024

Jessica Gopalakrishnan -

Report: What is the #1 Thing that Leads to Successful Cross-Channel Marketing Campaigns?

Shana Haynie -

Profiling Your Ideal Customers

Bob Apollo -

Decision Science Explains the Power of Strong Brands

David Dodd -

6 Ways intelligent automation is transforming the customer service industry

Nidhi Dubey -

The Anatomy of an Effective Contact Center One-on-One Conversation

Jeremy Watkin -

The (Underrated) Power of Email Deliverability: What Marketing Leaders Need To Know

Josh Wetzel -

5 Ways to Keep Your Email Subscribers Attention

Liviu Tanase -
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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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