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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Digital Marketing
Page 695
Digital Marketing
Where Does Your Customer Experience Begin and End?
Colin Shaw
-
March 26, 2007
Cause and Effect: Beware of Ephiphenomenal Effects in Web Analytics
Paul Legutko
-
March 26, 2007
A Customer-Experience Map Points the Way for One Insurance Company
Lane Michel
-
March 26, 2007
Why YOU Know Better Than All the CRMGurus
Graham Hill
-
March 25, 2007
Harnessing the Power of Enterprise Decision Management To Drive Retail Growth
Ray Boyle
-
March 22, 2007
It’s a New World for Marketing, Thanks to CRM
Francis Buttle
-
March 21, 2007
On the Future of Customer Loyalty Programs
Jeff Zabin
-
March 21, 2007
The Flip Side of Customer Loyalty: The Case of the Demanding Customer
Jim Barnes
-
March 19, 2007
The Unbalanced Balanced Scorecard
Graham Hill
-
March 19, 2007
A Time for Everything: With Dynamic Mapping, You Can Talk to the Right Customers at the Right Time
Howard Schneider
-
March 19, 2007
“Profiling Helps Us Help Our Customers”: How Microsoft Approaches Customer Analytics
Jim Sterne
-
March 19, 2007
Tilting at Domain Name Windmills
Graham Hill
-
March 16, 2007
Microsoft–Whoops, We Did It Again! Visio Developers Deserve Dunce Caps
Dick Lee
-
March 15, 2007
The Customer Is Not Always Rght
Graham Hill
-
March 14, 2007
How To Engage the Unengaged Employee
Bob Furniss
-
March 13, 2007
Certifiability: Web Analytics Comes of Age
Jim Sterne
-
March 12, 2007
You’ve Got Data: Now What Do You Do With It?
Graham Hill
-
March 12, 2007
Don’t Just Collect Customer Satisfaction Data; Do Something With It
Bob Kaden
-
March 12, 2007
Data, Data Everywhere … The Key Is Doing Something With It
Michael Lowenstein
-
March 12, 2007
Predicting Viral Marketing Success
Graham Hill
-
March 8, 2007
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