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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Digital Marketing
Page 660
Digital Marketing
Is the “Loyalty Myth” Killing Your Profits?
Graham Hill
-
October 8, 2008
Customer Satisfaction Does Not Equal Customer Loyalty/Advocacy
Jim Dickie
-
October 7, 2008
Let’s Talk About How We Create REAL Customer Loyalty
Jim Barnes
-
October 7, 2008
Petco.com Finds Connecting Customers Stimulates Sales
John Todor
-
October 6, 2008
Debilitating Demo Diseases: Rampaging Pronouns
Peter Cohan
-
October 6, 2008
Customer Perceived Value Is Changing … and What to Do About It
Graham Hill
-
October 6, 2008
Empowered Employees Are Better Equipped to Influence Customer Loyalty
Alan See
-
October 5, 2008
What Private Equity Teaches Us About CRM in a Recession
Graham Hill
-
October 3, 2008
Debilitating Demo Diseases: Auto-Demo Hell
Peter Cohan
-
October 2, 2008
Sweat the Small Stuff! Those Little Things You Do Can Win Fans or Tick People Off
Howard Schneider
-
October 2, 2008
Debilitating Demo Diseases: Vacuuosititis
Peter Cohan
-
October 1, 2008
Marketing Budgets in a Market Plunge
Alan See
-
September 30, 2008
Debilitating Demo Diseases: Overscriptosis (Hardening of the Demo)
Peter Cohan
-
September 29, 2008
Where Does Value Come From?
Shaun Smith
-
September 28, 2008
A Fundamental Change in Customer Relationships: Oracle’s Announcement
John Todor
-
September 25, 2008
Debilitating Demo Diseases: Clairvoyance Annoyance
Peter Cohan
-
September 25, 2008
CEM’s Weakest Link: 3 Tips for Managing Brand Value
Lynn Hunsaker
-
September 24, 2008
Debilitating Demo Diseases: Crickets
Peter Cohan
-
September 23, 2008
The Personality of a Customer Experience Leader
Lior Arussy
-
September 23, 2008
The Skinny on the Trusting of Strangers in Social Media
John Todor
-
September 23, 2008
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